Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

IT Client Systems Analyst

Expired Job

Shakopee Mdewakanton Sioux Community Prior Lake , MN 55372

Posted 3 months ago

Areas of Responsibility:

Level II support for desktop and server hardware/software, network, applications, database and other IT supported systems.

Job Summary:

Responsible for providing Level II escalation support of incidents, problems, major incident escalations, and support activities on a 24 x 7 basis related to desktop, server, and other IT support hardware; supporting network, application, database, and other IT supported systems. Responsible for collecting, analyzing, recommending, implementing and educating client technology solutions to meet business needs as well as supporting IT systems including various client and server hardware and software applications (including purchased and internally developed applications, middleware systems, and databases). Install, modifies and makes repairs to IT systems. Assist with building operating systems images, managing hardware/software inventory, system rollouts and upgrades, establishing IT system standards, and packaging and deployment of software applications and operating systems.

Job Duties:

  • Installation, configuration, support and maintenance of existing and new hardware and software.

  • Maintain accurate system hardware, software, documentation of standards, procedures, CMDB upkeep, functional testing, process flows and other diagrams. Maintain accurate system hardware and software inventory. Builds and maintains service catalog. Product evaluation on hardware and software solutions. Warranty work on systems and equipment. Maintain knowledge base. Research around standard solutions for hardware software.

  • Day-to-day administration of system adds/moves/changes. Documents all problems (hardware, application, facility.) and takes corrective action as required. Interfaces with other departments as required. Provide Level 2 support for 24x7 business operations including on-call. Multitask and teamwork. Follow incident, problem and escalation processes fulfillment.

  • Installation, support and maintenance of backup and recovery. Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. Coordinates the efforts of all functions to complete scheduled maintenance in a timely manner. Calls hardware/software vendors, if needed, to request assistance in trouble shooting. Monitors and maintains IT Technology desktop stability and security.

  • Any combination of post secondary education in Business, Information Technology or related IT field and IT related experience to equal 4 years.

  • Must possess excellent interpersonal skills, communication skills and sound judgment.

  • Hands on experience with multiple IT technologies.

  • Knowledge and understanding of incident, problem and escalation process.

  • Must be able to lift 40 lbs.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
First Year Tax Professional

H&R Block, Inc.

Posted 2 days ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Job Description First Year Tax Professional Seeking seasonal Tax Preparers who want to grow their career and be a part of our network of expert professionals who enjoy serving clients with diverse tax needs. We offer competitive pay, flexible schedules, advanced tax training, and career advancement opportunities. H&R Block is the industry's largest consumer tax services provider¹ and we have been focused on client service for over 60 years. Apply today using any device at > Tax Office Jobs Tax Professional duties include: * Conducting face-to-face tax interviews with clients * Preparing complete and accurate tax returns * Generating business growth, increasing client retention, and offering additional products and services * Providing IRS audit support * Support office priorities through teamwork and collaboration Minimum Qualifications Required Skills & Experience: * High School Diploma or equivalent * Ability to effectively communicate in person and in writing * Experience working in a fast-paced environment * Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course² * Must complete 18-hour continuing education requirement and meet all other IRS and applicable state requirements Preferred Skills & Experience: * Sales and/or marketing experience * Previous experience in a customer service environment Bilingual candidates strongly encouraged to apply! H&R Block is an equal opportunity employer. 1 Based on annual revenues for sales of tax preparation products and services. 2 Enrollment in, or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment. H&R Block, Inc. Prior Lake MN

IT Client Systems Analyst

Expired Job

Shakopee Mdewakanton Sioux Community