Areas of Responsibility:
Level II support for desktop and server hardware/software, network, applications, database and other IT supported systems.
Responsible for providing Level II escalation support of incidents, problems, major incident escalations, and support activities on a 24 x 7 basis related to desktop, server, and other IT support hardware; supporting network, application, database, and other IT supported systems. Responsible for collecting, analyzing, recommending, implementing and educating client technology solutions to meet business needs as well as supporting IT systems including various client and server hardware and software applications (including purchased and internally developed applications, middleware systems, and databases). Install, modifies and makes repairs to IT systems. Assist with building operating systems images, managing hardware/software inventory, system rollouts and upgrades, establishing IT system standards, and packaging and deployment of software applications and operating systems.
Installation, configuration, support and maintenance of existing and new hardware and software.
Maintain accurate system hardware, software, documentation of standards, procedures, CMDB upkeep, functional testing, process flows and other diagrams. Maintain accurate system hardware and software inventory. Builds and maintains service catalog. Product evaluation on hardware and software solutions. Warranty work on systems and equipment. Maintain knowledge base. Research around standard solutions for hardware software.
Day-to-day administration of system adds/moves/changes. Documents all problems (hardware, application, facility.) and takes corrective action as required. Interfaces with other departments as required. Provide Level 2 support for 24x7 business operations including on-call. Multitask and teamwork. Follow incident, problem and escalation processes fulfillment.
Installation, support and maintenance of backup and recovery. Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. Coordinates the efforts of all functions to complete scheduled maintenance in a timely manner. Calls hardware/software vendors, if needed, to request assistance in trouble shooting. Monitors and maintains IT Technology desktop stability and security.
Any combination of post secondary education in Business, Information Technology or related IT field and IT related experience to equal 4 years.
Must possess excellent interpersonal skills, communication skills and sound judgment.
Hands on experience with multiple IT technologies.
Knowledge and understanding of incident, problem and escalation process.
Must be able to lift 40 lbs.
Shakopee Mdewakanton Sioux Community