IT Client Services/Help Desk Administrator

IT Client Services/Help Desk Administrator

Description

The IT Client Services/Help Desk Administrator administers support for help desk clients and administers business functions of the department in the areas of IT documentation management, vendor/customer management, and relationship management.

Responsibilities

• Provide help desk support and manage help desk work schedules aligned with ITIL service desk practices. Also assist with A/V support, IT purchasing, and inventorying.

• Assist with the onboarding, transfer, and offboarding of technical users

• Manage external vendor and internal customer relationships aligned with ITIL supplier/relationship management practices. Coordinate IT vendor contract reviews, improving annual IT support cost savings or product value to the organization.

• Manage IT documentation libraries and reviews, and perform tasks related to process development aligned with ITIL knowledge management practices.

Qualifications

• Must demonstrate excellent interpersonal and communication skills (both oral and written) to include interaction with vendors, faculty, departmental head, deans, and staff.

• Must be a problem solver demonstrating the ability to work effectively with diverse personalities and end-user capabilities.

• Associate degree or equivalent work experience.

• Three (3) years' experience working in a higher education academic environment preferred.

• ITIL experience or certification preferred.

Interested and qualified candidates will complete the CIU Employment Application on this site.

Organization

Columbia International University

Department

Information Technology

Status

Part-time

Time Period

20 hours/12 months

Available

Jul 1, 2024

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Supplemental Form and Instructions

CIU faculty positions will need to submit a curriculum vitae (CV). Once you have completed your online application, you will have an opportunity to submit a cover letter and resume.

Instructional Staff Supplement Form (PDF)

Ben Lippen Employment Application (PDF)

BLS Online Studies Adjunct Application

If you are applying for a Ben Lippen position and are unable to download the Ben Lippen application, please contact Human Resources at humanresources@ciu.edu or 1-800-777-2227 ext. 5009.