Every day, the people of TSYS and Netspend improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere and for yourself we may have the right place for you.
Summary of This Role
The IT Change Manager oversees and ensures change requests. This position is responsible for reviewing, administering and implementing change management processes and procedures, assessing change management needs, developing and implementing plans to guide the organization to a mature change process. Ensures solutions and infrastructure changes are introduced in a controlled and efficient manner. Conducts research on Technical Change Management process improvement and ensuring Infrastructure, InfoSec & Application Development readiness assessment procedures remain current and up-to-date. Developing, implementing, and maintaining internal change management policies, procedures and associated training plans. Conducts Change Advisory Board meetings. Training change requestors and approvers on existing change policies and procedures. Assisting with the definition and documentation of new or adapted change processes and procedures. Executing periodic testing of change processes to ensure compliance.
What Part Will You Play?
Assists with the design and implementation of end-to-end clustered solutions using either in-house or vendor technologies to meet business needs and client requirements. Begins to evaluate security protocols of vendor technology for compliance with company / industry security standards and applies necessary course of action to include unbundling of vendor technology to ensure continued security compliance.
Applies innovative solutions to update existing middleware technologies while collaborating with appropriate departments and/or vendors to ensure continued functionality.
Reviews application and system logs to identify exception errors and performance bottlenecks. Begins to Determine the necessary course of action and takes appropriate corrective actions as directed, to include engaging appropriate support groups to apply corrective actions. Collaborates with System Administrators, development groups, or vendors on the testing and application patches and/or upgrades. Schedules batch jobs and patches for middleware technologies.
Begins to act as a "Tier 3" level of support to troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance, availability and functionality.
Assists with Creating and maintains documentation for middleware installations, changes and upgrades, and maintains compliance based on changes within the industry and/or best practices. Reviews industry documentation and publications to begin to identify potential impacts or enhancements and provides feedback to more senior team members and/or management.
What Are We Looking For in This Role?
Relevant Experience or Degree in: Major in Computer Science strongly preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
Typically Minimum 2 Years Relevant Exp
Experience with middleware technology in varying environments.
What Are Our Desired Skills and Capabilities?
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TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.
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