IT Change Manager
Standard Duties and Responsibilities:
Develop, implement, and maintain internal change management policies, procedures and associated training plans.
Conduct Change Advisory Board (CAB) meetings. Actively participate in Change Control Meetings and provide change management insight and expertise to influence decisions and next steps.
Develop change effectiveness metrics strategy and plan, and report on metrics related to the Change Management processes. Continually work towards making improvements in the change management processes. Contribute to organization cost reduction by monitoring, measuring and improving the change management process.
Conduct, review and oversee the submitted change requests through the change management process, project readiness assessment and adjust the delivery by updating the pipeline and release schedule accordingly and ensuring it is within the parameters of the organization's compliance policies.
Provide direction for proper resolution of change request issues and resolve to foster a common understanding of the Change Management processes scope, applicability, and key sub-processes including configuration and requirements management. Certify all changes being introduced to the production environment have been sufficiently examined or tested whenever possible and approved by the proper personnel before the change is implemented.
Certify all changes being introduced to the production environment have been sufficiently examined/ tested and approved by the proper personnel before the change is implemented. Confirm the installation and/or modification to any IT managed resource is accomplished in a logical and orderly fashion to achieve the expected result without undesired service interruption and within agreed timeframe. Build and maintain change management and configuration management tracking/ ticketing systems. Ensure all changes to the production environment can be traced through the documentation and approval process.
Develop Change Management Catalog and ITSM readiness and ensuring that quality is not compromised. Regularly review and evaluate Policies, Tools, Change catalog and ITSM readiness and make changes as appropriate.
Champion of the Allegion change policy, ensuring that it is understood by all parties providing the service, including external suppliers.
Create reporting tools to accurately report change metrics. Create and maintain a Change Control dashboard to easily identify daily changes, failed changes, successful changes, etc.
Bachelor's degree or equivalent combination of education and professional experience required.
Minimum of 5 years of experience with IT Operations, IT Production Support, or Change Management.
Experience with Process Improvement Methodology including defining and documenting workflow
Experience with Change Management tool and workflow; ServiceNow experience is strongly preferred.
Proven ability to work closely with the business community as well as technical resources in a tactful, professional manner.
Functional knowledge of hardware, applications, databases and potential dependencies.
Ability to facilitate meeting of peers, enable discussions that leads to resolution and communicate results.
Strong verbal and written communication skills.
Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
ITIL v3 Foundations and/or ITIL Change Management certification strongly preferred
Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here for special accommodation.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370