IT Change Delivery Manager

Overview 

Legal & General is a leader in Pension Risk Transfer with over 35 years of experience globally, servicing over a million annuitants. Building on our global success, we established our Pension Risk Transfer platform in the US in 2015. The business has grown steadily and in 2023 we wrote $1.9 billion in new business premium.

At Legal & General Retirement America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. We are passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible, and we’re proud to say in 2023, we were awarded a Great Place to Work for the second year in a row.

Purpose and Objective

The IT Change Delivery Manager is primarily responsible for tracking and leading IT change delivery from initial demand to launch. This role ensures that all change is delivered in alignment with relevant polices, standards and business priorities with minimum disruption to the business. The IT Change Delivery Manager will achieve this by establishing and implementing clear operating delivery processes, reporting, and procedures around Demand Management, Service Acceptance Criteria and Change Management. The role will strive to establish effective relationships with key stakeholders and resolve any barriers to execution where they exist to enable smooth delivery into operations. The IT Change Delivery Manager is required to be onsite in our Stamford, CT office 2 - 3 days a week.

Role and Responsibilities

• Drive resource demand management including the prioritizing, scoping, reporting, and resource allocation across the internal team, partners, and suppliers for incoming delivery requests from the various stakeholder groups.
• Agree to end-to-end technology delivery plans with Project teams based on approved solution design requirements. Promoting appropriate standards of technology best practice and controlling the integrity of the solution’s configuration.
• Responsible for defining and implementing service acceptance criteria, which includes establishing controls around design, service levels, cost, disaster recovery, testing, early life support and information security.
• Ensure all technology production changes are reviewed, assessed, and approved prior to deployment. This includes ownership of the single forward schedule of change to enable the effective identification and management of barriers and dependencies.
• Responsible for and develop relationships with key business and technical engineering stakeholders enabling an efficient and effective delivery model, and be the lead for resolution management where barriers to execution exist.
• Maintain a performance reporting framework demonstrating the effectiveness of Technology Delivery processes and identify any areas for improvement, acting on any improvements as part of the transition management improvement portfolio.

Requirements

• ITIL, ISO/IEC20000, COBIT ITSM Management Frameworks.

• Prince2 and/or Agile Qualification is desirable.
• Academic degree in a field such as computer science, engineering, business, or a related field.
• Good understanding of IT Service management processes including Portfolio Management, Service Readiness and Change Management.
• Good understanding of modern infrastructure technologies including networks, firewalls, servers, operating systems, middleware, data, security, development tools and cloud-based solutions.
• 5 years’ experience in a technical change delivery management role.
• Infrastructure experience with track record of effective delivery management, and reporting.
• Proven background in writing IT Service Management operating processes and procedures.
• Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across various internal and external businesses and support functions.
• Superb attention to detail and demonstrated organizational skills.
• Capable of providing executive summary level communication as well as detailed policies, practices, and guidelines for individual contributors.
• Ability to work independently, lead multiple activities, prioritize, and manage a high-volume of tasks, deadlines, requirements, and decisions.

Benefits

• 10 - 25 vacation days depending on experience level and years of service

• 4 floating holidays & 2 personal days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Summer Fridays
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401k savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits

The expected hiring compensation range for this position is $97,837 - $124,520 USD annually. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The current bonus target for the position is 15% of the base salary with a stretch to twice the target, modified for corporate and individual performance.

This role is to be filled outside of the state of Colorado

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.