IT Business Solutions Analyst

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IT Business Solutions Analyst

What this role is about?

This role is responsible for maintaining & supporting a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. Incumbent should broaden their technical and delivery skills using tools at their disposal, including but not limited to Freedom within a Framework, Data management, ERP and Sales solutions.

The role in conjunction with their line manager is responsible for ensuring that 3rd-party solution providers & external resources fulfil agreed-upon commitments and contractual obligations within budgeted costs. This role may be involved in projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.

The role actively engaging with business stakeholders and D&IT partners to explore capability improvements or to ensure clear understanding of new capabilities requirements. Work with Virtual team lead to understand existing tools that can deliver needs and with line manager plan in the Roadmap. Support the D&IT demand process to deliver new solutions as planned in the roadmaps.

What will you do?

Consumer Focused Capability Management identification and enhancement

• Consumer Focused Capability Management identification and enhancement

• Collaborate with business to identify improvements for existing solutions

• Work to find existing solution in JTI that have the required capabilities

Rollout of Central systems and Market Mile

• Under direction of the RPD embrace and learn steps and effort required to rollout a system to more than one market in the region

• Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region

• Support other regional teams by engaging them and helping them understand what you and the team learnt for a successful deployment

Freedom within a Framework

• Use low code tools provided in JTI environment to augment and deliver simple and short-term capabilities

• Make sure you are aware of the tools ever increasing functionality, how these tools work and leverage and communicate through APIs in JTI key systems to deliver data transfer or better UX experience

Service Delivery Management & Business Continuity / Security

• This role ensures the company's business community is provided with appropriate support and training/development in business systems, software and hardware in order to make effective and efficient usage of systems and resources and enable users to achieve business goals. These solutions may be internally or externally provided

• This role is responsible for ensuring that all shared D&IT applications / D&IT solutions under the incumbent portfolio are stable, reliable and compliant to the legislation (e.g. payroll, data sources and data integrity, etc) in the region

• This role is responsible for the incident management, problem management and all aspects related

Geographically Distributed teamwork, & Operations

• This role will be part for a geographically distributed teams that will be responsible for Consumer Centric unction within the region. This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement and change request, problems, etc) as well as managing demands and accountable for the execution of projects of that specific function

• You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region

• This role may be involved projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live

D&IT Governance

• Responsible for respective D&IT budgets for managed applications and services of the Region. Responsible for planning of the AP/SP and LE processes and delivering financial commitments with clarity on how budget is used to run existing services, the cost of transformation/change and efficiency gained by the changes. Optimize, control and reduce costs when possible, to improve regional budget efficiency and profitability

• Drive cost avoidance through the alignment as much as possible to corporate application standards (e.g. SAP for ERP, TME for the sales force, SAP HR for personnel master data), also seeking to re use existing business application solutions across the group and leverage the D&IT Application Portfolio

• Govern system change control through compliance to D&IT policies, procedures & standards & Decrease technology risk and reduce cost through following D&IT technology standards and guidelines

What are we are looking for ?

• University Degree in Computer or Technical Science or strong IT background

• 2+ years' experience in the IT discipline

• Preferred background of employment experience in multinational companies with good working knowledge of business and related processes in FMCG industry

• Microsoft PowerPlatform (PowerApps, PowerBI, PowerAutomate)

• Websites development, Content Management Systems or CMS

• Consumer lifecycle for Engagement/Loyalty Solutions and Marketing Automation

• Fluent verbal and written English

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps :

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.