IT Business Relationship Manager

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services, Chief Information Officer, Business Relationship Management is recruiting for one (1) Computer Specialist (SW) Level IV, to function as IT Business Relationship Manager, who will:

• Be responsible for overseeing the development of ongoing and complex surveys and research of

DSS, HRA, and DHS organizational and operating problems, capabilities, and goals.

• Synthesize and interpret relevant information obtained from unit staff research as well as various

tools, including PROPEL, JIRA, Confluence, ITEMS, Policy Action, Executive Project Manager reports,

Service Now, etc., in order to create, implement, and improve models of business value and

relationship management that effectively identifies, measures, communicates, and executes program

objectives, program satisfaction, and ITS contributions to those objectives and satisfaction.

• Base on research on IT capability carry out by unit staff, as well as knowledge of program organization

and objectives, identify opportunities to leverage IT in order to meet program objectives, advise the ITS

CIO and DCIO to invest in these opportunities, and partner with program executives in order to realize

those opportunities.

• Ensure efficiency of the work unit operations, by assigning tasks and directing organizational research

activities, to ensure responsibility of identifying, measuring, communicating, and executing DSS, HRA,

and DHS business objectives and the delivery of ITS business value in meeting those programmatic

objectives.

• Oversee and ensure the quality of clear, timely, accurate, and relevant communication between

program and ITS executives, both in structured executive meetings and via written communications

such as policies, presentations, and notifications, ensuring mutual understanding of program objectives

and ITS capabilities.

• Responsible for executive program escalation of IT needs, issues, questions, and priorities,

documenting and following up on such escalations, to ensure satisfactory resolution of the

escalation.

• Direct the accomplishment of special projects and/or activities requested of staff in unit, by providing

direction and determining what is required, to provide the needed information to requestor.

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or

(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or

(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

• Experience with analyzing, documenting, and measuring business objectives and IT business value high-level project and portfolio management designing and constructing business processes and functions.

• Strong leadership skills and the ability to build, direct, and mature a team of business relationship managers oral and written communication skills and the ability to effectively partner with technologists, business owners, and end users.

• Understanding of IT concepts and trends demonstrated ability to identify salient points and communicate them in non-technical terms to the business.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.