IT Business Process Analyst

Professional and technical work specializing in both project management to ensure successful IT project implementations, and process analysis to streamline and automate departmental operations within the county. Requires specific knowledge of County operations on organizational, departmental and divisional levels.

This position is the liaison between the various business units and other IT technical resources. This position will document business requirements, interpret technology solutions for the County, and develop business solutions through business analysis, functional and technical specifications, development and implementation, documentation, testing and training requirements.

In the event of a natural or man-made disaster that may threaten the area, the employee will be required to perform emergency duties as directed.

(Note: The listed duties are illustrative only and are not intended to describe each and every function, which may be performed in the job class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

Integrate with business personnel to identify and understand business needs and solutions.

Identify and document business requirements for assigned IT projects.

Develop robust functional requirements for the IT technical resources.

Participate and contribute to the technical requirements required by IT technical resources to develop business solutions.

Validate business and functional requirements with business stakeholders and end users.

Assists in task identification, status reports, issue and risk mitigation.

Complete required tasks with input from business and technical resources in a timely manner.

Perform process and procedure analysis in regard to automation systems with continued efforts on process improvements.

Recommend procedural changes based on the analysis.

Responsible for process flows, and gathering current business operational processes.

Conducts systems analysis and evaluations as well as documenting existing functionality and procedures.

Act as IT Project Leader for small, medium and large IT customer facing projects.

Apply project management best practices while working as the team leader or team member.

Coordination of vendor, IT and County resources.

Design, development and documentation of end user requirements for applications & infrastructure.

Configuration of systems, workflows, data models and other automated or manual capabilities to implement selected business solutions.

Facilitate testing and training by business end users to ensure the IT solutions fit the requirements.

Providing the business and other IT groups with production support on an as-needed basis.

Requires excellent customer service orientation and experience in business-related interactions.

Must possess high-energy levels and be passionate about customers and their needs.

Must be results-oriented and capable of handling multiple tasks at once.

Must display a high degree of initiative and independence of action.

Must have strong analytical skills and the ability to quickly grasp new concepts and use a facilitative style to gather information for decision making.

Performs work related to this job description as required.

KNOWLEDGE, SKILLS AND ABILITIES: 

(Note: The knowledge, skills, and abilities identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Knowledge of project management best practices, which include project definition, planning, scheduling, vendor management, risk assessment, budgeting, change management, and project control.

Knowledge of public administration with particular reference to business processes and procedures.

Knowledge of governmental purchasing, personnel and accounting procedures; research techniques and sources and availability of information.

Knowledge of the function, operations and organizational structure of local government and the interrelationship of departments.

Ability to adjust to changes in customer demands or operational goals.

Ability to motivate people who do not work for them, and keep teams working effectively together.

Ability to focus on finite details required to ensure successful projects.

Ability to analyze a variety of departmental processes and procedures and recommend and document process improvements.

Ability to make sound decisions in accordance with applicable laws, regulations, policies, and agreements.

Ability to maintain effective working relationships with a wide variety of individuals in routine and stressful situations.

Ability to express oneself clearly and concisely, orally and in writing and to communicate effectively.

Ability to work accurately, effectively, and efficiently while balancing multiple, competing priorities.

Strong organizational and planning skills.

Bachelor's degree from an accredited college or university in Information Technology (IT), Public or Business Administration or closely related field, and two (2) years' experience in project/program coordination and business analysis for Information Technology Services, preferably in a government setting.

Strong working knowledge of MS Word, Excel, PowerPoint, Visio and Project would be a plus.

Additional qualifying education and/or experience which provide the necessary knowledge, skills and abilities may be substituted one for the other on a year for year basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acceptable eyesight (with or without correction)

Acceptable hearing (with or without correction)

Ability to sit for long periods of time

Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other related office equipment as necessary.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily indoors.

Involves frequent interaction with people.  

ADA/COMPLIANCE STATEMENT:

This document may be reproduced upon request in an alternative format by contacting the County ADA Coordinator (772) 320-3131, the County Administration Office (772) 288-5400, Florida Relay 711, or by completing our accessibility feedback form at www.martin.fl.us/accessibility-feedback.

EEO STATEMENT:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.