IT Business Management (Itbm) Practice Manager

Servicenow New York , NY 10007

Posted 3 months ago

Global Services IT Business Management (ITBM) Practice Manager

Location(s): US Based (Remote Near Major Metro)

This position reports to: Global Practice Leader ITBM / ITAM

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ITBM Practice Manager with focus on the America's geography will be responsible for managing practice resources and business processes across all areas of specialization, incubation and investment. They will lead, manage and support their direct reports (Practitioners & Technologists) in order to develop and maintain a high performing team. The Practice Manager will work in partnership with the Practice Leads in each area of specialization to ensure deliverables to AMER Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes. They work in partnership with the AMER Customer Delivery Managers to assure the Practice is executing and delivering on our financial commitments of margin and revenue recognition to the business and the CSAT outcome for Services. Practice Managers will support and partner with Practice Leads, other Practices, AMER Customer Delivery and the Services Bid Desk on Customer Use Cases that support standard and repeatable deployments.

What you get to do in this role:

  • Be a key member of the overall practice management team

  • Be a Subject Matter Expert in ITBM solutions & best practices

  • Perform people development, including coaching and mentoring for technical and practitioner roles, as appropriate

  • Be accountable to ensure deliverables to AMER Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes

  • Execute on the Global Professional Services and Product & Services Portfolio Go-To-Market strategies

  • Provide support to Product Line Sales (PLS), Product Line Sales Solution Consulting (PLS SC), Services Sales and Customer Delivery teams for Bookings and Revenue attainment

  • Partner with supporting teams such as Resource Management, Services Bid Desk and Services Sales to tactically support the positioning, development and delivery of customer engagements

  • Manage Practice Resource Allocations, Development Plans and MBO (for direct reports)

  • Act as the First Level of Escalation for Resource Issues

  • Achieve and Analyze Practice and Individual KPI's, Metrics and MBO's for GEO

  • Manage CSAT and Performance Indicators for Implementation Success and Achievement in Partnership with GEO Customer Delivery

  • Identify and lead changes in areas where improvement (efficiency and effectiveness) is possible by recommending solutions that detail pros, cons and risks

In order to be successful in this role, we need someone who has:

  • Undergraduate in Communications, Business or equivalent qualification through 5+ years of experience, MBA Desired

  • Prior leadership experience in a professional services organization in one (or more) of the following roles (required): PMO, Service Delivery, Services Sales, Program/Project Management, Implementation Services, Process Engineering

  • Experience building and managing diverse, global high performing teams

  • 1 to 3 years of experience designing and developing service capabilities, services portfolios, service channel organizations and their partners

  • Be highly motivated, driven and passionate about the intersection of technology and business challenges

  • Dedication and commitment to customer success

  • Strong people development, including coaching and mentoring for business and technical roles

  • Ability to present technical and/or services business concepts in a comprehensive and concise manner

  • Ability to interface and develop relationships with other ServiceNow departments.

  • Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills

  • Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments

  • Initiative - Proactive, self-motivated, and self-directed

  • Ability to drive deliverables and results, which involve people who do not directly report to you

  • Strong organizational and time management skills

  • Domestic travel required up to 50%

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Advisory Solution Consultant Itbm

Servicenow

Posted 2 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 ITBM Advisory Solution Consultant Location: New York, NY ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our technology, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. ServiceNow is seeking IT Business Management (ITBM) solution consultants who can provide leadership and expertise during pre-sales engagement. A combination of being well versed in presenting solutions to varied audiences as well as a hands-on technical knowledge to go wide and deep on solution positioning and delivery as part of sales cycles. What you get to do in this role: * Create and contribute in Sales campaigns focused on ITBM by providing product and industry insight gained from prior experience * Serve as a thought leader on ITBM for ServiceNow * Strong alignment with Product Management and Engineering teams on roadmap and field feedback * Create and own programs that enable Solution Consultants to demonstrate the value of ITBM * Contribute to and maintain a showcase of ITBM solutions created on the ServiceNow platform * Assist the sales personnel in qualification of customer needs and performing business value assessments to determine value for clients * Demonstrations of solutions, both standard and tailored to prospects and existing customers * Responding to request for information / proposal documents * Scoping and delivering Proof of Concept/Proof of Value engagements with prospects * Supporting Marketing events – user conferences, trade shows, webinars, etc. * Staying current on competitive analysis and understand how to best position ServiceNow solution to ensure we keep ahead of opportunities, obstacles, and challenges * Understanding business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, etc. In order to be successful in this role, we need someone who has: * Prior experience as a practitioner, serving in the one of the following roles - Enterprise Architect, a PMO leader, or an Agile Transformation Leader. * Exceptional communication and presentation skills to include technical and business concepts * Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow eco-system * Strong Pre-sales experience and mastery of the Sales process * A strong understanding of the PPM market and Project Management related business processes * Prior presales experience with a PPM or APM solution provider (CA, HP, Oracle, Microsoft) or related high technology business environment a plus * Knowledge of Application Lifecycle Management (ALM) market, or IT Financial Management market * Exhibit prior and current technical expertise in web technology and the ability to learn new technology We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Servicenow New York NY

IT Business Management (Itbm) Practice Manager

Servicenow