IT Business Contract Administrator

Covenant HealthCare

US:MI:SAGINAW

DAY SHIFT - 80 HOURS PER PAY

FULL TIME BENEFITED

Summary:

The Information Technology (IT) Business Administrator works closely with Information Technology leadership and is responsible for account management for customers. Provides contract support to the Vice President/CIO of Covenant Medical Group which includes maintaining contracts through analysis and interpretation and maintaining a strong business relationship with multiple departments within Covenant HealthCare. The primary responsibilities of an Information Technology Business Administrator is to manage the accounts for customers, create/improve processes for tracking and managing accounts and assist as needed with contracting.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities:

JOB RESPONSIBILITIES

• Builds and maintains collaborative relationships with customers and those in the Information Technology department.

• Prepare, present, and monitor regular progress reports on contracting activities to Administration, Compliance and Legal. Anticipate issues related to contracting activities.

• Be the point person to answer questions with providers, compliance, legal, and Administration concerning contracting.

• Designs, develops, and maintains process documentation using appropriate tools.

• Provides documentation on system changes and provides training, if applicable.

• Troubleshoots issues and initiates escalation procedures with minimal supervision and provides proposals for resolution of the issues found.

• Management and tracking of key elements for managing accounts.

• Tracks projects, tickets and other needs for customers.

• Assists with contracting, as needed.

• Provides account details to customers.

• Works closely with Information Technology leadership and Finance.

• Actively participates in meetings, as needed.

• Provides status updates on work to leadership.

Other information:

REQUIREMENTS

EDUCATION/EXPERIENCE

Bachelor's degree in healthcare, information technology or business administration required. In lieu of bachelor's degree, a minimum of four (4) years medical field experience required and willing to obtain a bachelor's degree within four (4) years. 3 years Healthcare, Business, or Information Systems experience preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrates knowledge of processes with cost management and monitoring.

• Should have strong working knowledge of hospital / office operations in the organization.

• Strong computing skills including a working knowledge of Word, Power Point, and Excel, web browsing, and email applications and/or a willingness to learn.

• Excellent written and verbal communication skills with demonstrated capabilities in follow-up activities.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

• Frequent lifting up to 50 lbs.

• Frequent standing, walking, sitting, lifting, carrying, pushing.

• Frequent pulling, climbing, balancing, stooping, kneeling.

• Frequent crouching, squatting, twisting, reaching, handling.

• Frequent feeling, talking, hearing, near vision, midrange vision.

• Frequent far vision, depth perception, visual accommodation.

• Frequent color vision, field of vision.

NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.

It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.