IT Business Analyst Supervisor (Senior Specialist) Doh8205

This is a remote project position that will be funded through August 31,2025

IT Business Analyst Supervisor (Senior Specialist)

As the IT Business Analyst Supervisor, you'll lead a team dedicated to supporting the Healthcare Enforcement and Licensing Management System (HELMS). You'll oversee a group of IT Business Analysts who serve key commissions including the Health Systems Quality Assurance (HSQA), Washington Medical Commission (WMC), Washington Board of Nursing (WABON), and Chiropractic Quality Assurance Commission (CQAC). In this role, you'll use your advanced knowledge in business analysis and quality assurance to manage complex projects, ensure high-quality outcomes, and mentor your team. Reporting directly to the IT Business Analysis Manager, you'll be a vital player in guiding your team to deliver top-notch technical analysis and software testing, ensuring that all systems meet the highest standards and support the Department of Health's mission to protect and improve the health of people in Washington State.

Responsibilities:

• Supervise and lead IT Business Analysts supporting HSQA, WMC, WABON, and CQAC.

• Provide the highest technical level IT business analysis and quality assurance services.

• Ensure work assignments meet quality standards and established procedures.

• Develop methods to resolve complex problems and support new cloud-based technologies.

• Elicit, analyze, document, and validate business and technical requirements.

• Serve as a liaison between business partners and technical staff, ensuring clear communication and documentation.

• Maintain and support complex software applications, ensuring optimal system performance and data quality.

• Provide expert technical consultation and guidance within IT processes.

• Coordinate with other technical staff to design and test user interfaces and system functionality.

• Provide training, mentorship, and guidance to junior IT Business Analysts.

Required Qualifications and Experience:

Your experience must be from full-time professional work and show progression. Your experience may have been gained concurrently. Additional years of experience can substitute for educational requirements on a year-for-year basis.

Option 1: Eleven (11) years of experience in one or more of the following IT disciplines: business analysis, testing, or systems development including:

1+ years of experience as an IT supervisor or team lead.

3+ years of experience as a software tester.

3+ years (full-time equivalent) of professional experience as a business analyst or software analyst.

Option 2: An Associate's degree or higher; AND 9+ years of experience in one or more of the following IT disciplines: business analysis, testing, or systems development.

Option 3: A Bachelor's degree or higher; and seven (7) years of experience in one or more of the following IT disciplines: business analysis, testing, or systems development.

You must meet one of the above qualification options and ALL of the following additional experience criteria.

• Experience in software development processes including:

• Eliciting user requirements

• Analyzing and formally documenting business needs

• Processes and workflows

• Using defined formats for functional use cases and business rules

• Experience preparing documentation including:

• Internal technical documents

• System diagrams

• Use cases

• Test cases

• User documentation and manuals

• Experience in proficiently translating complex technical issues into readily understood concepts for staff, management, and the public.

Preferred Qualifications and Experience:

• Bachelor's degree in Computer Science or related fields such as Management Information Systems, Information Technology or Informatics.

• Experience working with Agile, or other iterative development methodology development methodologies.

Our ideal candidate will also demonstrate the following interpersonal skills and competencies:

• Cultural humility by embracing diverse perspectives and honoring various cultures.

• Commitment to equity and inclusion, removing barriers, championing social justice, and fostering a sense of belonging.

• Using an outward mindset to fuel impactful contributions and blending your personal expertise with collaborative achievements.

• Problem-solving and crafting effective solutions while communicating clearly across different mediums.

• Dedication to customer service and navigating diverse interactions to build strong organizational relationships.

• Your technical competence should shine, making you an invaluable asset to our team!

Location and Flexibility

This position is open to candidates from across the United States. We welcome talent from coast to coast to join our team and make a difference, no matter where you're located. Attending events or working In-office at the DOH office located in Tumwater, WA is infrequent, rarely required, and would be scheduled well in advance at.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.

About Us

CISPE - Empowering Health Through Innovation!

Innovation is the beating heart of everything we do! We're not just solving complex problems; we're building a community that thrives on shared successes and embraces the lessons from failures. As a vital part of the Office Innovation and Technology (OIT), The Center for Innovative Solutions and Program Excellence (CISPE) plays a pivotal role in supporting DOH initiatives and projects. With core principles centered around building strong partnerships, fostering curiosity, assuming good intent, demonstrating resourcefulness, and taking informed risks, we're on a mission to drive progress and innovation in the health sector.

OIT - One Incredible Team!

In the Executive Office of Innovation and Technology (OIT), we're on a mission to unleash the potential of technology, innovation, data, and informatics for the DOH. We believe in the power of every team member. We're not just a workplace; we're a thriving ecosystem that nurtures individual growth and collective success. As a strategic partner to DOH employees, we cultivate a culture of curiosity, ingenuity, critical thinking, and data-driven decision-making. Our shared goal? Making optimal health a reality for every single person in Washington.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Application Directions:

• To apply, please click "Apply" to complete the application, including attaching your Resume, Cover Letter, and References (at least 3 professional references including a supervisor, a peer, and someone you've supervised or led (if applicable)).

• Do not submit private information including social security numbers, year of birth, etc.

• The hiring manager WILL NOT review additional supplemental attachments. DO NOT attach or submit the following:

• Please REMOVE personal photos before attaching resume and/or cover letter.

• Transcripts

• Certifications or Diplomas

• Projects or Portfolios

• Letters of Recommendation

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Equity, Diversity, and Inclusion:  We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran's status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations: If you have questions, need accommodation in the application or selection process, or need information in an alternative format, contact Shawnelle Goalder at shawnelle.goalder@doh.wa.gov.  For general DOH recruitment questions, email the Talent Acquisition Team at employment@doh.wa.gov. Deaf or hard of hearing contact Washington Relay Service at 7-1-1; individuals outside of Washington State contact Washington Relay Service at 1-800-833-6874.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

Conditions of Employment:

I am prepared, with or without accommodations, to do the following:

• Commit to a full-time 40-hour work week schedule (flexible work schedule requests must be approved supervisor).

• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.

• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.

• Perform my job duties either remotely from home or in-person at the designated DOH site location.

• Travel periodically within the state of Washington.

• Possess the legal ability to operate a state or privately-owned vehicle or arrange alternative transportation for official state business.

• Engage in emergency response exercises and high-priority assignments as assigned during emergency events.

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This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.