IT Business Analyst - Sales & Customer Experience (Colmar, PA, US, 18915)

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.93 billion in 2023.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

The IT Business Analyst will join a growing information technology team that is delivering innovative solutions to support Dorman Product's significant business growth plans within the rapidly changing automotive industry. We are looking for an IT Business Analyst with experience in enhancing and supporting customer experience and sales technology solutions including order management, pricing, EDI, and sales operations. This role will work directly with our Sales and Customer Experience teams to define detailed business requirements for new customer integration programs and sales related tasks and will work hand in hand with technical teams to implement. This is a hybrid role with the expectation to be in the office 1 - 2 times per week. Apply today and enjoy the freedom to pursue new ideas, offer different perspectives, and grow in your career!

Primary Duties

• Support sales and customer service with the evaluation, prioritization, and scoping of projects and system enhancements (e.g. order management, ecommerce, pricing, sales operations) and new required customer programs (e.g. new integrations, reports, labeling, etc.)

• Document required business requirements for prioritized enhancements.

• Work with business and technical teams to define scope, approach, and timeline to deliver requests.

• Coordinate with technical and business teams on the testing and deployment of requests. Coordinate as needed with external customer business partners to implement key fixes or enhancements.

• Manage and support onboarding of new EDI trading partners. Act as the primary coordinator between customer, technical teams, and internal business stakeholders to get new or enhanced EDI transaction sets deployed. Assist with the triage of consistent errors and work to coordinate fixes internally or with trading partner.

Qualifications

• Proven business analysis skills and significant exposure to sound system implementation methodologies and practices.

• Excellent communication skills (written and verbal) and ability to translate complex information into comprehensive and concise business terms.

• Excellent problem solving, analytical and technical troubleshooting skills.

• Ability to create user-friendly solutions by considering usability principles and user experience.

• Self-motivated, independent contributor with the ability to learn new business areas, tools and concepts quickly.

Education / Experience

• Bachelor's Degree and 3 - 5 years of relevant professional experience

• Held previous IT business analysis role in a consumer product or industrial manufacturing environment.

• Prior experience with SAP order management and end to end EDI processing strongly desired.

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Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com