IT Business Analyst

Manulife Boston , MA 02298

Posted 2 months ago

Job Title :

IT Business Analyst

Job ID :

Category :

Information Technology Group

Location :

Boston, MA US

Job Type :

Full Time

Posted On :

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Job Description

We are looking for a Business Analyst who is capable of leading, tracking and monitoring tactical initiatives across diverse business areas. You will also be responsible for analysis of IT Delivery metrics with the intention of ensuring reporting needs are met. Strong technology, analytical and communication skills are must-have traits. This BA will work on setting up a metrics package for IT Delivery - you'll be work beside manager and come up with what is the best/most relevant metrics

Key tasks

  • Capture critical information from meetings with various partners and produce useful reports.

  • Craft detailed business analysis, outlining problems, opportunities and solutions

  • Manage projects, develop project plans, and monitor performance.

  • Effectively communicate your insights and plans to multi-functional team members and management.

  • Stay up-to-date on the newest technologies supporting Agile, including RALLY and JIRA to improve metrics and reporting.

  • Evaluate Agile Delivery metrics and critical metrics across Value Streams while uncovering areas for improvement.

  • Collaborate with other IT teams in building multi-functional solutions that integrate with other services and modules

  • Conducting meetings and presentations to share ideas and findings.

  • Update, implement and maintain procedures.

Top 3 Skills that we're looking for:

  • Experience using RALLY or JIRA - would love someone who has a deep understanding of Agile delivery/Agile metrics

  • Someone who is not afraid to facilitate meetings - could be 3 to 25 people in some meetings - not just stakeholder meetings, but managing

  • At least 4-5 years of experience as a BA


  • Written and verbal communication, including technical writing skills

  • Understanding of IT Metrics and important metrics reporting

  • The ability to conduct cost/benefit analysis

  • Business case development

What's in it for you?

  • We have an inclusive and collaborative working enviroment that encourages creativity, curiosity, and celebrates success!

  • We provide you with the tools and technology needed to delight your candidates and clients!

  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world

  • Dress for your day! Be comfortable when you can!

  • This isn't your typical "corporate" job. We work hard and we have fun!

  • We offer a competitive total rewards package that includes base salary, a performance bonus, vacation, personal & sick days

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

If you are ready to unleash your potential it's time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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IT Business Analyst