IT Business Analyst (Level Tbd)

ETC is seeking an IT Business Analyst to join our IT Enterprise Applications team in Middleton, WI! This office-based position will serve as the primary liaison between our IT department and business users, providing essential support for our enterprise applications across help desk operations and projects.

Our ideal candidate will be a proactive self-starter who thrives on diverse challenges. Key responsibilities include stakeholder management, requirement elicitation, and adept problem-solving, coupled with a strong technical background in ERP systems and proficiency in SQL. If you are motivated by bridging the gap between technology and business needs while contributing to the success of enterprise-level projects, we encourage you to apply!

At ETC youll be working in a casual, welcoming environment where you'll be part of a 100% employee-owned organization and be able to have a direct impact on the future of ETC! Youll also have generous Paid Time Off, Health, Vision and Dental coverage on your first day, company match 401K in addition to the Employee Stock Ownership Plan (ESOP).

Representative Responsibilities:

Maintain consistent communication with business units regarding IT products and services

Facilitate negotiation of priorities between business units, IT management, and technical staff

Gather and verify requirements for project initiatives, enhancement requests, and problem resolution

Communicate business requirements to technical staff and facilitate conflict resolution

Create and execute test plans

Provide project management and analysis services

Create, update, and deliver documentation and training for IT products and services

Ensure timely resolution of second-level help desk cases

Adhere to corporate, departmental, and team policies and procedures

Participate in IT response to emergency incidents

Participate as a member of the IT Business Analyst Team

Participate on project teams as a Business Analyst and/or Project Manager

Communicate service-impacting issues to Senior Business Analyst, IT Management and/or the IT Help Desk

Application user account administration

Application development, configuration, and system administration

Other duties as assigned

Special projects and requests are completed in a timely and positive fashion

Minimum Qualifications:

Bachelors Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline

All levels of job-related experience will be considered

Knowledge of project management, business analytics and testing strategies

Knowledge of corporate applications, computer hardware, operating systems, applications and desktop environments

Excellent customer service, conflict resolution, and follow-up skills

Ability to solve difficult problems and interdependency issues between complex business systems

Extensive troubleshooting and problem-solving skills

Flexibility with time constraints