IT Business Analyst III

UW - System Position Title IT Business Analyst III Business Title Process Analyst Major Department Code Technology Services (J531000-Enterprise Apps & Svcs) Appointment Type Academic Staff-Fixed Term Renewable FLSA Status Exempt FTE (Percentage of Appointment) 100 Typical Working Schedule

Monday through Friday 7:45 am-4:30 pm

Hybrid or On Campus Hybrid Position Summary

This position is a member of the Enterprise Applications and Services group within the Division of Technology Services (DoTS) and reports to the Enterprise Applications and Services Manager. This customer-focused position works with other technology specialists as well as members of the campus community to improve university process workflows utilizing information technology. This position will function as the primary staff member gathering requirements, suggesting improvements, implementing, and maintaining process workflows for functional units. The selected candidate must be able to hold a valid driver's license to obtain Wisconsin certification to drive University vehicles.

Responsibilities

A. Process Workflow Improvement

• 65%

• Analyze, design, implement, and maintain complex workflow automations supporting campus-wide university functions

• Gather business requirements from stakeholders as it applies to workflow automation implementation

• Determine workflow appropriateness for automation

• Accurately estimate and report time and effort for completion of workflow implementation

• Document data and processes related to process workflow automation following the defined standards

• Provide customer service by communicating and collaborating with university stakeholders in an effective, timely manner

• Understand and apply information security best practices

• Self-directed research of technical information from vendor provided or publicly available sources to solve problems

• Develop technical knowledge about the software delivered with purchased applications

• Adhere to change management process for determining work queue and moving development to production

B. Process Workflow Training and Support Coordinator- 20%

• Train University personnel in the use and management of automated processes and systems

• Provide technical and functional support to University staff on the use of process workflow automation tools

• Facilitate presentations for functional staff on process workflows automation tools

• Create technical documents to guide functional staff on how to use process workflows automation tools

• Track documentation and support delivery communications using standardized tools

C. Professional development

• 10%

• Attend off-site courses to upgrade professional capabilities

• Actively collaborate with other UW System institutions to share knowledge

• Attend on-site presentation and seminars on local procedures, standards, and general information topics

• Study technical documents to determine how to implement new technical features

• Develop technical knowledge about the software delivered with purchased applications

D. Other duties as assigned

• 5%

• Maintain respectful professional working relationships with leadership, coworkers, and other organizational stakeholders

• Provide respectful mentoring and leadership for student technical staff

Knowledge Skills and Abilities

Required

• Two years of experience working in a professional environment

• Experience using standard business communication software, (MS Word, Excel, Visio)

• Ability to apply problem solving skills when dealing with issue resolution

• Ability to work with a diverse set of customers with a variety of skill levels

• Ability to manage multiple projects simultaneously

• Ability to work independently with limited supervision

• Ability to work effectively in a team with other technology and functional specialists

• Ability to communicate technical concepts to non-technical stakeholders

• Hold a valid driver's license to obtain Wisconsin certification to drive University vehicles

Preferred

• Two- or four-year degree or equivalent formal training in computer science, business or related field

• Experience with business workflow automation tools (BP Logix)

• Experience documenting process mapping / workflow / flow charts

• Experience with business process improvement concepts (Six Sigma, Lean, 5 Whys)

• Experience with formal requirements gathering

• Experience with a programming language (Java, Ruby, PHP, C#, C, Python, etc.)

• Experience with user experience / user interface design

• Experience writing SQL statements and using a relational database (MySQL, SQL Server, Oracle)

• Experience with multi-tiered web application development (server-side, HTML, CSS, JavaScript)

• Experience in an environment using a formal project management methodology (Agile, waterfall, scrum)

• Formal leadership training with certification of completion

• Experience in a functional role in a Universities of Wisconsin institution

• Technical certifications in any related disciplines

Posting Detail Information

Posting Number AAF00921 Number of Vacancies 1 Desired Start Date 10/01/2024 Position End Date (if temporary) Open Date 07/30/2024 Closing Date Applicant Review Date 08/28/2024 Open Until Filled Yes Special Instructions to Applicants

Applicants are required to apply online. UWRF will not consider paper, emailed or faxed applications. Applicants are required to provide:

• Resume

• Letter of interest specifying qualifications and experience (cover letter)

• Names, addresses, telephone numbers and email addresses of at least three references who can specifically comment upon your experience and professional preparation (references)

Inquiries should be addressed to:

Peter Reese

Enterprise Applications and Services Director

peter.reese@uwrf.edu

Deadline to Apply: Initial review of applications will begin upon receipt. For full consideration, applicants should submit all required materials on or before August 27, 2024.

The selected candidate must be able to hold a valid driver's license to obtain Wisconsin certification to drive University vehicles.

Employees receive excellent benefits including exceptionally low-cost comprehensive health, dental and vision benefits; employer match of Wisconsin Retirement System contributions of 6.90%; an attractive amount of paid leave per year in addition to paid sick leave. To learn more about our benefits, go to https://www.wisconsin.edu/ohrwd/benefits/download/quickguidefasl.pdf .

UW-River Falls does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 715-425-4941.

Legal Notices

EEO/AA Statement

UW-River Falls is an equal opportunity, affirmative action employer subject to all state and federal regulations pertaining to non-discrimination based upon sex, gender identity or expression, sexual orientation, race, color, national origin, religion, disability, marital status, age, arrest and/or conviction record, veteran or military status. All persons, especially women, minorities, veterans, and persons with disabilities are encouraged to apply.

Employment is subject to federal laws that require verification of your identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

Confidentiality of Applicant Materials

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the final candidates may be released. See Wis. Stat. sec. 19.36(7).

Title IX Notice

As required by Title IX and federal regulations, UW-River Falls does not discriminate on the basis of sex in its education programs or activities, including in admission and employment. Questions about the application of Title IX may be referred to UWRF's Title IX Coordinator at titleix@uwrf.edu; the Department of Education's Office for Civil Rights; or both. For more information, please see uwrf.edu/titleIX.

Annual Security and Fire Safety Report (Clery Act)

The Annual Security and Fire Safety Report, which includes statistics about reported crimes and information about campus security policies can be viewed at https://www.uwrf.edu/Police/Annual-Security-Report.cfm or call University Police at 715-425-3133 for a paper copy.

Criminal Background Check and Reference Check Policy

Employment will require a criminal background check. It will also require you, your most recent employer, and all previous UW System institution and State of Wisconsin agency employers from the past seven (7) years to answer questions regarding sexual violence and sexual harassment per UW System Administrative Policy 1275.

Other Notices