IT Business Analyst II

Job Responsibilities

About the Information Technology Section

Provides technical support for Crime Victim Services (CVS) systems, emphasizing the Department of Crime Victim Compensation (DCVC).

• Primary support for the DCVC system. Manage and maintain the existing claim management system. Assist with updates, maintenance, and troubleshooting.
• Primary contact for implementation of new DCVC system. Works with DCVC staff to establish requirements, works with vendor to apply changes, assist with acceptance testing of changes. Assist with troubleshooting and problem resolutions.
• Conduct initial and refresher training on the DCVC system. Conduct refresher training as needed. Create and maintain library of training materials for case and document management.
• Backup support for the Crime Victim Services systems. Works with lead business analyst to support
• Assist in all areas of Information Technology as requested by the IT Director or Deputy Chief of Staff.

This position also includes an excellent benefits package:

• Public Service Loan Forgiveness eligibility.
• Paid parental leave.
• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
• Fifteen days of annual (vacation) leave per year.
• Fifteen days of sick leave per year.
• Thirteen paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements

High school diploma and five years of experience in computer system development and modification. Education may be substituted for experience on a year-for-year basis.

Additional Requirements:

• Position requires frequent stooping and/or bending.
• Position may be required to report to work during emergency situations.

Preferred Qualifications

• Basic knowledge of capabilities and intricacies of information systems.
• Basic knowledge of computer languages.
• Ability to understand and carry out basic technical instructions and requests.
• Basic ability to analyze and reduce complex technical data in logical order.
• Ability to assist with identifying and resolving problems.

Additional Comments

DRUG SCREENING, CREDIT CHECK, DELINQUENT TAX CHECK, SLED BACKGROUND CHECK, AND GRIEVANCE CHECK ARE REQUIRED.

THIS OFFICE IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.

EEOP Utilization Report available upon request.