IT Business Analyst II

A little about us...

At Diverse Computing, we are passionate about our mission for delivering innovative IT solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Our suite of criminal justice software solutions represent the industry’s leading innovations, and we care deeply about maintaining our reputation for excellent customer service and unmatched integrity when serving nationwide organizations. 

We do this by uplifting and supporting all facets of our tight-knit team, allowing members to take ownership of their projects, be an integral part of team-oriented innovation, and playing a pivotal role with software that is designed to improve public safety. Our hiring objective is to continue building our team in a way that reflects our mission and vision, while living our core values of integrity, engagement, innovation, passion, and, above all, the customer service that we are so proud of.

About the role

Diverse Computing, Inc. is seeking a highly motivated mid-level technical Business Analyst to join our team. This is an immediate opening, and it will be available to candidates seeking remote or hybrid (office/remote) working opportunities. This Business Analyst will be responsible for leading and executing complex business analysis activities. The focus of this position is to work closely with our criminal justice and public safety clients to fully understand their business processes and translate information into clear system requirements for the project team. Please note that this is NOT a data analyst type of position. Rather, this role requires the ability to understand complex technical and business processes, demonstrate excellent problem-solving skills, and provide outstanding customer service. Responsibilities will also include interfacing with management to achieve project goals and objectives while supporting other members of the project team. We believe our project teams should be one step ahead, proactively asking questions and acting in the interest of the client as well as the company's success.

What you'll do

As a Business Analyst, you will:

• Assume leadership responsibilities as assigned by the project leaderAchieve project goals and objectives through project management team coordination
• Engage in and produce quality analytical work and deliverables, including: 
  - Facilitating needs assessment and investigative gathering of business requirements from project stakeholders
  - Strategic planning; risk identification and developing mitigation strategies
  - Preparing for and leading status meetings 
  - Eliciting systems requirements and utilizing requirements matrices
  - Defining elements of system design 
  - Developing process models, diagrams, BPMN, and mockups
  - Tracking project tasks and action items
  - Creating status reports
  - Scheduling updates
  - Creating test plans and scripts
• Be responsible for learning DCI’s products, how to troubleshoot issues, interpret logs, and correct issues within those products 
• Perform quality assurance testing for Diverse Computing products, including system testing, reporting issues, coordinating with technical resources, and confirming that software issues are resolved prior to delivery to the client
• Be committed to expanding your technical skills, including XML and XSLT
• Support DCI customers through hosting DCI product system training sessions and workshops, both in-person and in online settings
• Assist in the Agile/Scrum development process, including:
  - Decomposing IT concepts into Scrum user stories with detailed acceptance criteria and mockups as necessary
  - Assisting in managing and prioritizing product backlog
  - Participating in Agile sprints, performing testing to ensure acceptance criteria are met

Requirements

This job might be for you, if you:

• Have a minimum of a Bachelor's degree in Information Technology, Information Communication Technology, Management Information Systems, Computer Science, or a similar degree program (related work experience may be substituted for educational requirement)
• Have 2-5 years (mid-level) professional experience
• Have a strong understanding of information technology, database, and software development concepts
• Have excellent verbal, non-verbal, and written communication skills
• Have some experience with Linux/Unix, Windows, and data networks (this is desirable but not required)
• Have knowledge of the public safety or criminal justice industry (this is desirable but not required)
• Are knowledgeable with Agile / Scrum
• Currently reside in one of these states: CT, FL, GA, IL, KY, KS, MA, MO, NC, NJ, NY, SC, SD, TN, TX, UT, VA
• Can confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
• Do not require sponsorship to work in the U.S.; sponsorship is not available for this position
• Are comfortable working remotely both autonomously and within a team

Success Factors

Success factors generally include a/an:

• Strong Type A personality
• High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence
• Analytical mindset with excellent problem-solving skills
• Satisfaction and enjoyment derived from detailed planning and time management 
• Natural talent for leadership and professionalism 
• Talent for tactfully and effectively communicating both positive and constructive feedback 
• Ability to truly listen when communicating with others and reflectively responding to needs
• Proactive approach to strategic planning
• High level of comfort when leading meetings and presenting to a group
• Dedication to teamwork, and cooperation
• High regard for taking responsibility and ownership of one’s own work and actions 
• Strong work ethic and internal drive to accurately and effectively meeting deadlines
• Knack for thriving in a fast-paced environment and demonstrating responsible decisiveness
• Affinity for service-oriented helpfulness
• Talent for productive and solution-oriented conflict resolution
• Personal passion for, or interest in, supporting criminal justice and law enforcement agencies
• Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement

Benefits

We prioritize employee satisfaction by offering:

• Competitive salary (dependent on level of experience)
• Generous coverage options for health care, dental, & vision insurance for yourself and your dependents; begins 1st of month after date of hire
• Flexible Spending Account (FSA) for healthcare-related expenses
• Supplemental insurance options: life, AD&D, short & long term disability coverage
• Up to 3% matching retirement contributions; no vesting schedule
• 15 days (3 workweeks) of annually earned PTO; front-loaded for immediate availability
• Unlimited Paid Sick Leave
• 12 paid holidays annually
• Paid Maternity / Paternity Leave
• Work / Life balance-centered Flex Scheduling policy
• Fully remote & hybrid (office/remote) work opportunities
• Reimbursement of approved business-related travel & professional development expenses
• Last, but not least, loving your job! An award-winning company culture that’s welcoming, fun, collaborative, & supportive.
  

Ready to apply? 

If you are an experienced Business Analyst with a track record of success and the ability to work independently, please submit your resume and cover letter. Our interview team looks forward to hearing from you!

• Click on the link below to start the application process
• Provide a current resume as either a PDF or MS Word document
• Include a cover letter that contains contact information for three (3) professional references
• Keep an eye on your email and its spam folder since that will be our primary method of communication

We are an equal opportunity employer that values diversity; it's in our name! We do not discriminate on the basis of race, religion, color, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, marital status, veteran status, disability status, or genetic information (including family medical history).