IT Business Analyst (Pos)

Forever 21 Los Angeles , CA 90009

Posted 3 months ago

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Position: IT Business Analyst

Department: IT

Reports to: IT Project Manager

Direct Reports: Yes

FLSA Status: Exempt

Location: 3880 N Mission Los Angeles, CA 90031

Job Purpose:

The Business Analyst is responsible for the translation of business needs into cost-efficient technical solutions by determining the requirements of a project, and communicating clearly to all stakeholders, facilitators, and partners. The Lead Business Analyst will participate in the full system development life cycle of small to medium sized software development projects, providing leadership and guidance to a team of analysts to ensure proper execution and achievement of project goals.


  • Provides technical support and documentation for POS Help Desk and other departments

  • Act as a subject matter expert on Point-Of-Sale (POS) providing technical guidance to varying audiences (e.g. business users, QA, POS vendors, management)

  • Collaborate with external vendors, internal departments, and company leadership to design, develop, and implement operational information systems

  • Identify and create high-level solution designs, consisting of project specifications and requirements, project scope and objectives, and success metrics, based on an analysis/assessment of user needs

  • Evaluate existing information systems through gap analysis, developing viable alternative solutions and estimates by working closely with the IT Project team to align designs that enable the achievement of strategic business outcomes

  • Oversee the resource planning of multiple projects, identifying the quantity of labor, equipment, and materials needed to deliver projects

  • Perform cost-benefits and return on investment (ROI) analyses for proposed systems to aid management in implementation decisions

  • Assess system and error trends to identify and resolve irregularities in the production environment and provide target support to prevent future incidents

  • Conduct User Acceptance Testing (UAT) for projects, implementation, system fixes and enhancements, etc. to ensure proper organizational adoption

  • Responsible for the Business Requirements Gathering process prior to the initiation of projects in order to define project deliverables and goals

  • Research industry trends and best practices in order to stay aware of technological changes in the IT field

  • Provide ongoing performance assessments and mentorship to individual business analysts

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IT Business Analyst (Pos)

Forever 21