IT Business Analyst (Application Analyst) - Retail Systems (Pos, Wms, Etc)

Petsmart Phoenix , AZ 85002

Posted 2 months ago

Job Details

Job Responsibilities

Application Analyst

  • Retail Systems

How this role will make an impact:

This position leads, manages and executes entire lifecycle of a product line from strategic planning to tactical activities. In this position, you will identify, define, analyze, prioritize, test, and refine the technology platform requirements, and work with cross functional IS and business teams to deliver the final product. The role will work directly with our various internal and external stakeholders - business partners, IS teams and external vendors - to ensure successful translation of those requirements into solutions.

Your goals and responsibilities will include:

  • Support the creation of business requirements and functional design specifications. Identify gaps between business requirements and application capabilities and recommend options.

  • Actively engages with a team of developers, architects, and analyst in delivering business requirements, technical requirements and testing for the implemented functionalities. Work closely with the business throughout the project to ensure solution meets business needs.

  • Understands the business operations in detail; knowledgeable of current and possible future practices, trends, and information affecting multiple business functions and aspects of how they relate to other areas.

  • Ensures the appropriate IS teams are engaged in the solution so all effected systems are included. Influences technical solution. Identifies gaps between technical solution/application capabilities/business requests, and negotiates resolution.

  • Lead vendor partners to ensure deliverables are high quality, on time, and meet the business needs. Ensure that proposed system changes are supported by application vendor. Evaluate, coordinate and/or applies vendor package and software tool upgrades and patches.

  • Ability to engage business and extract requirements that may or may not be stated directly. Ability to resolve issues quickly and accept responsibility for the resolution.

  • Knowledgeable in current and possible future policies, practices, trends, and information affecting multiple business functions and aspects of how they interrelate to other areas.

  • Support creation and implementation of project planning, quality assurance strategy, approach, and detailed plan. Create and execute test plans, cases and scripts; establish and manage acceptance criteria, identifies defects and works to a resolution with the Developers and business teams.

What you'll bring to the table:


  • Bachelor's degree
  • Math, Science, Computer Science, or Business preferred or equivalent work experience
  • Minimum 3+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating vendor packages; played a significant role in leading or managing medium to large projects

  • Strong understanding of the Software Development Lifecycle

  • Experience with business modeling and requirements management tools, as well as knowledge of project management and application implementation methodologies

  • Understanding of APIs and modern technology architecture

  • Experience with POS, WMS, and other applications specific to retail preferred

About our IT team:

We're growing at a faster pace than we ever have before, investing heavily in cutting-edge technology and, more importantly,our people.Our PetSmart IT team isn't just its own department, they are valued business partners to every area of our company. At every level, our IT associates are empowered to come up with innovative ideas that have strategic impacts to the business. You'll take pride in the work that you do and the "why" behind it allfor the love of pets.

Why you'll love it here:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!

  • A work-life balance and family events such as movie nights, art events and holiday festivals

  • "Top Dog" gym with equipment, fitness classes, massage therapists and personal trainers

  • "Sit & Stay" Caf serving fresh breakfast and lunch options

  • Starbucks cartproductivity at its finest!

  • "Lil' Paws" learning center and onsite childcare facility

  • Volunteer events with PetSmart Charities

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IT Business Analyst (Application Analyst) - Retail Systems (Pos, Wms, Etc)