IT Bus Appl Svcs - Inter Enterprise App Analyst - Candidate Experience

Job Title & Specialty Area: Inter Enterprise App Analyst

Department: IT Bus Application Services

Location: Dallas, TX

Shift: Monday

• Friday 8am-4;#0pm

Job Type: Remote (Texas Resident)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call/after-hours support schedule as defined within the Group. Serves as Team Leader or Project Manager for small to medium projects.

Responsibilities:

• Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users).

• Troubleshoot applications, process, and technical issues.

• Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication.

• Analyze user problems, determine and recommend optimum resolution based on system capabilities and user's needs.

• Consult vendor support sites, discussion forums, and other sources to identify leading practices for implementation of systems.

• Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution.

• Coordinate software and hardware repairs and version upgrades with end-user departments and applicable IT groups.

WORK EXPERIENCE

• At least 4 years of work-related experience (Required)
• Project management experience; Direct experience related to same or similar systems installed at Children's (Required)

EDUCATION

• Four-year bachelor's degree or equivalent experience (Required)
• Enterprise App Analysts supporting Epic software must demonstrate competency in Epic software used in their role. All Epic training and testing applicable to the role must be successfully completed and passed within 180 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role (Required)

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits

• How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.

• 4%-10% employee savings plan match based on tenure

• Paid Parental Leave (up to 12 weeks)

• Caregiver Leave

• Adoption and surrogacy reimbursement >