Fueled by a dedicated workforce, Ameresco is an innovative technology company specializing in energy solutions. Customers benefit from our ability to design, develop, finance and construct solutions to increase energy efficiency, optimize operations, leverage renewable energy assets, and plan for a resilient future.
Our unique position enables us to deliver objective solutions for measurable cost savings and sustainable roadmaps for energy generation. Drawing from decades of experience, Ameresco develops tailored energy projects for the commercial, industrial, government, education, healthcare and public housing sectors.
Ameresco is currently seeking a talented, highly motivated IT Assistant to join our IT team in Framingham, MA.
Support companywide IT needs. Serve interface for desktop support;
Solve a variety of issues including networking, authentication, phones, printers, video systems, and software installations on a daily basis;
Identify repetitive tasks and propose automated solutions offering process and performance improvements to your peers and management;
Repair and upgrade hardware and software as necessary;
Optimize software management and deployment;
Keep up-to-date electronic inventory of all IT assets;
Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups;
Recommend and perform upgrades on systems to ensure longevity;
Upgrading machines to new operating systems;
Patching security vulnerabilities;
Configuring backups as appropriate and testing backup recovery;
Develop and maintain installation and configuration procedures;
Create, change, and delete user accounts per request for all software;
Investigate and troubleshoot issues;
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies;
Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines; and
Perform Other duties and project assistance as required.
Bachelor's degree in Business Administration, Information Systems, Marketing or related discipline.
Past experience in IT Helpdesk or Desktop Administration through a full time position or an internship.
Additional Preferred Qualifications:
Excellent written and verbal communication skills.
Ability to use remote tools to support users.
Comfort working with resources across disciplines at all professional levels.
High proficiency with Microsoft Office suite.
Knowledge in Computer Networks and its Components, Basic Troubleshooting, a plus.
AMERESCO challenges the brightest, most talented and creative individuals in the industry by providing an environment that embraces initiative, diversity, and achievement along with comprehensive rewards, including people-oriented insurance, investment, and incentive plans.
Equal Opportunity/Affirmative Action Employer/Women/Minorities/Veteran/Disability.