IT Area Tech Lead (Minnesota/Wisconsin Market)

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

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Reporting to an IT Business Engagement Manager, the Area IT Lead is responsible for providing exceptional technical and customer service. They are responsible for troubleshooting, promptly responding to escalated requests for support, and maintaining the knowledge and skills to perform duties. The Area IT Lead will be responsible for thoroughly documenting Business Engagement processes and all established procedures and ensuring an accurate and current knowledge base is always maintained. This hybrid position (work-from-home 50% of the time and 50% travel within the area) will be based in the Minneapolis/St. Paul area for travel to some of our locations in the Minnesota and Wisconsin areas.

Things you should know about working at US LBM:

• We are all about teamwork! All positions are hands-on, and we band together when necessary.

• We support each other. We have local and corporate team members to help you along the way and partner on projects as appropriate.

• We are in a relaxed atmosphere; this is not a suit-and-tie environment.

• We work hard. We are a continuous improvement-driven organization, and we are focused on keeping organized and on task.

How you will spend your days as an IT Area Tech Lead:

• Develop and maintain an advanced understanding of USLBM's use of technology

• Apply expert technical skills and knowledge in the support troubleshooting of computer systems, hardware, and software across USLBM

• Diagnose, define, and document issue root causes, then recommend and implement remediation

• Work with IT associates and business partners to identify opportunities and adjust IT services accordingly

• Develop and maintain IT service area documentation, process, and procedures

• Maintain consistent and professional customer service and communication with associates

• Provide timely status updates as needed

• Assist IT management and senior IT technical staff in developing guidelines and operating procedures

• Maintain advanced technology knowledge

• Participate in special projects or stretch assignments as required

• Provide technical assistance, guidance, and leadership to IT associates across USLBM

• Work with vendors to develop quotes, gain approvals, solutions, and consulting services given documented USLBM needs, policies, and best practices

• Collaborate with colleagues to identify and remediate issues

• Follow established work processes, and best practices and implement changes to streamline operations as outlined by US LBM governance

• Responsible for developing related service goals and measures to ensure service levels are attained

• Ensure current applications and services are updated and aligned with the implementation of new applications

• Create and implement risk mitigation processes and conduct reviews to determine weaknesses in applications

• Use the USLBM Incident Management system to document all troubleshooting activities and PGM discussions

• Ability to advance a solution by leveraging other USLBM IT groups (Server, Network, BI, etc.).

• Work to ensure all devices, operating systems, and all installed application software meet standards and are properly configured

• Monitor performance for various aspects of IT as provided by the Service Performance team (Network, Server, Applications, Ticket Queues, etc.)

• Document all local systems and how they should be supported

• Other duties as assigned by Management

We offer…

• Health care benefits, starting the first of the month after 30 days of employment

• Monday

• Friday schedule

• 401(k) with company match

• Closed holidays

• Paid time off

• Employee discount

• Relocation

• We'll support your educational and career goals with our continuing education programs

We want you to join the team if you can check these boxes:

• Degree in IT Management, Computer Science, other related field or equivalent experience

• Minimum 5 years experience or equivalent in IT

• Technical expertise

• Expert level

• Works independently with little day-to-day supervision

• Ability to support multiple efforts in parallel in a highly matrix, fast-paced, multi-site organization experiencing rapid growth

• Ability to lead and work in remote teams across time zones and geographies

• Excellent presentation and interpersonal skills, including written and oral communications

• Occasional weekend work if projects or assignments necessitate activity when workers are out of the office

• May have to work off-hours if there are critical problems requiring IT intervention

• Some travel likely to US LBM locations along with business-related meetings & conferences

• Physical demands include standing, walking or sitting for extended periods of time and bending, stooping, and maneuvering to locations of wires, computers, or network equipment and occasional lifting of up to 50 pounds and frequent lifting of up to 10 pounds

#USLBMCORP

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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.