IT Applications Systems Analyst - CRM (82927)

Inogen, Inc Goleta , CA 93117

Posted 3 months ago

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

JOB DESCRIPTION

As a member of the IT Applications team, the IT Applications Support Analyst-CRM will be a key technical resource supporting Inogen CRM & Call Center business systems. Working under the direction of the Manager of Business Systems, the IT Applications Support Analyst-CRM will work closely with other members of the IT team, Business Stakeholders, and 3rd party vendor partners to analyze business system processes, create technical designs/solutions and participate on development teams to implement technical solutions and provide ongoing support of CRM & Call Center business systems.

Key Competencies:

  • Be the technical support analyst and developer for Inogen business systems, including: Salesforce.com, New Voice Media, Sdocs, NC2-lead distribution system and other associated application systems

  • Analyze Inogen business requirements and technical requirements to develop and implement technical solutions

  • Assist with ad hoc reporting requests and optimize the user experience by developing automations

  • Design and develop custom objects, triggers and workflows

  • Document root cause and resolutions to issues

  • Perform unit tests, integrated and functional tests and resolve issues found during testing

  • Troubleshoot and debug applications systems, reports and interfaces

  • Prioritizes and accounts for timely response and completion of Help Desk application support requests

  • Provide support in collaboration with contracted vendors

Do you possess these abilities?

  • Hands-on technical knowledge of salesforce.com, Apex, Batch-Apex, Triggers, Eclipse, APIs, SOQL, interfaces and force.com (Required)

  • Hands-on technical knowledge of salesforce.com debugging and logging

  • Hands-on technical knowledge of Java or Java script (Desired)

  • Excellent oral and written communication skills (Required)

  • Ability to work independently (Required)

  • Good hands on knowledge with MS office (Desired)

  • Keen attention to detail (Required)

  • Ability to work with non-technical business users

  • Outstanding teamwork skills (Required)

  • A great desire to learn new skills and technologies (Required)

  • Knowledge in Business Intelligence reporting and Master Data Management and or (Desired)

Requirements:

  • A Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, Business, Marketing or equivalent

  • 3+ years of experience in development and technical support of com environment or other equivalent CRM applications

  • Experience in the Durable Medical Equipment or Healthcare industry is an advantage

  • com Admin and Developer certifications are an added advantage

Working Conditions (The environment in which the job is performed, outside a normal office environment):

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderately quiet.

  • Up to 100% of their time will be spent working on the computer, reading, typing, and training/meeting with others.

  • This position requires the employee to work from within an Inogen facility. At the discretion of the employee's manager, an occasional and limited amount of work may be done remotely, however all remote work must be approved in advance.

  • This position may require working hours outside 8AM-5PM and may also include hours on Saturday and/or Sunday.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee will be sitting at a desk working on a computer. The employee will also be required to use the telephone, speaking with and listening to others.

  • This job requires them to frequently walk, sit, talk and hear, use hands to finger, handle, or feel objects, tools, or controls. They are regularly expected to reach with hands and arms.

  • The employee must occasionally lift and/or move 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer. Each of Inogen' s offices have a casual culture that supports employees being responsible and developing professionals.

We offer competitive salaries and a robust benefit package:

  • Employee Stock Purchase Plan 401 (K) plan available for all employees Health, dental, vision insurance Flexible spending accounts and wellness discount program Life Insurance Long Term Disability Robust paid time off and 8 paid holidays Employee Assistance Program

See the Inogen Team in action:

https://www.youtube.com/watch?v=dKoTMeJf5J4

Inogen Where we go to work hard to positively impact people's lives

Inogen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm; http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf.

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.


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IT Applications Systems Analyst - CRM (82927)

Inogen, Inc