IT Applications Support Professional

Position Information

Classification Title IT Application Support Professional FLSA Exempt FTE 1.00 Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field with sufficient experience to show competence and innovation in application development.

• Experience in developing web applications for data management.

Position Summary

This position is responsible for the development and maintenance of the Georgia 4-H Data Management systems and web applications. As a leader in web application development, this position works in collaboration with 4-H Center Staff, federal and state agencies and multiple stakeholders.

The IT Applications Support Professional must have a working knowledge of programming languages such as ColdFusion, MS SQL, JavaScript and an understanding of how to create web applications that provide users with efficient and effective means of interacting with data.

Knowledge, Skills, Abilities and/or Competencies

• Programming languages such as ColdFusion, MS SQL, JavaScript, CSS, HTML, NodeJS, Python

• Front-end Frameworks such as React, Svelte, Angular, Bootstrap Testing, Environment aware configuration and development

• Effective written and verbal communication and organizational skills.

• Detailed documentation and record keeping.

• Working knowledge of or proven capability to quickly learn additional programming languages, systems, and other tools as needed.

Physical Demands

• Sit at a computer most of the day.

• Driving as needed to perform job duties.

Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

General Data Management / Web Application Development:

• Follow best practices to design, develop, test, and deploy new web applications while maintain existing applications.

• Implement both front-end and back-end functionalities.

• Document source codes.

• Gather user requirements for requested application features, improvements, etc.

• Ensure Applications' Performance optimization and continuously look for opportunities for improvement.

Percentage of time 50 Duties/Responsibilities

End-User Support:

• Provide End-User Support for staff and stakeholders experience issues within the Data Management Systems and/or Web Applications.

• Provide End-User training for staff and stakeholders when new web applications are implemented.

Percentage of time 20 Duties/Responsibilities

Quality Control:

• Test applications for potential functionality and data security issues and document findings.

• Investigate and resolve bugs/issues for both new development and existing applications and document progress.

Percentage of time 10 Duties/Responsibilities

Project Planning/Research and Development:

• Research, test, and learn new software development tools and frameworks as assigned by project analysts/managers.

• Interpret website functionality requirements based on client descriptions.

• Provide estimates of development time requirements to project managers/supervisors.

• Document proposed application architecture/code for new projects and features.

Percentage of time 10 Duties/Responsibilities

Miscellaneous:

• Gather and assemble information for use in applications.

• Provide technical support for both hardware and software equipment.

• Act as Server Administrator for Date Management System.

• Other duties as assigned by management

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Melanie Biersmith Recruitment Contact Email melmel@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV

• Cover Letter

• List of References with Contact Information

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.