IT Application Development - Entry

IT Application Development

• Entry

Monday

• Friday | 8am

• 5pm

Full-Time | 2 year

• Non-Permanent

Union Inclusion | Non-Represented

About this position

This non-permanent job is expected to last 2 years.

The paramount duty of the IT Application Development

• Entry position is to support and troubleshoot routine issues and assist the Digital Print and Mail Solutions Architect (DPMSA) with complex issues that arise with the enterprise applications and individual workflows. This position will develop, test, and implement new workflows that follow established standards and patterns. The position's focus is to provide technical solutions that ensure successful digital print and mail operations. This ensures that the program is meeting the needs of its customers. The incumbent in this role will report to the DPMSA.

This position is recognized as Continuity of Operations Plans (COOP) Designation - for Disaster or Emergency Recovery. Read the Supplemental Information section below to learn more.

About the Division

The Business Resources Division (BRD) within the Department of Enterprise Services (DES) provides a number of services to state agencies, local governments, and non-profit organizations. Services provided by the division include Consolidated Mail Services, Fleet Operations, Management Staff, Printing & Imaging, and Surplus Operations.

DES provides centralized leadership in efficiently and cost-effectively managing resources necessary to support the delivery of state government services. The mission of DES is to implement a world-class, customer-focused organization that provides valued products and services to government and state residents.

You should consider joining the Department of Enterprise Services because we have great employee benefits, and depending on your position, we offer flexible work schedules! Our agency is also a second chance employer! 

• A great total compensation and benefits package

• Paid Vacation, Leave, and Holidays

• A healthy work/life balance, which may include flexible work schedules

• An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work

• Access to several state business resource groups including the Rainbow Alliance and Inclusion Network (RAIN); Veteran Employee Resource Group (VERG); Latino Leadership Network (LLN); Blacks United in Leadership and Diversity (BUILD); Disability Inclusion Network (DIN); Washington Immigrant Network (WIN); and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network (HAPPEN); 

• Supported growth and development opportunities; and

• Opportunities to serve your community through meaningful work

Who we are

DES provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES' mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.  Some of what you will be doing

Develop, Implement, and Support Multiple Automated Digital Print and Mail Workflow Solutions

• Under direction of the DPMSA, learn and use established software development methods with multiple PC and server software packages to design, develop, test, implement, and update assigned templates and workflow components

• Create and adapt scripts in multiple proprietary and standard languages, including VBscript, PowerShell, Windows batch files, and PressTalk, to interconnect services and workflow steps

• Follow established automated error-trapping and quality control methods within and between workflow components to prevent data loss and ensure accuracy of print and mail output, both digital and physical

• Apply changes to existing workflows following patterns and examples provided by the DPMSA

• Explore new and unused functionality of existing software, developing proof of concepts for potential solutions and services for DPMSA review. Handle other routine functions and first-line customer workflow change requests to free up DPMSA for more complex tasks and projects

• Test new workflow output on production equipment, directly and in conjunction with operators when available, to ensure final results meet requirements. Test existing workflow output on new production equipment to ensure consistency of results and work with vendor staff as needed to troubleshoot any issues

Maintain and Support the Enterprise Digital Print & Mail Solutions Architecture

Understand, support, and integrate the features and specific configurations on separate Test and Production server environments for multiple COTS components of the enterprise digital print and mail solutions architecture, including:

•  PlanetPress Production (aka Watch) - variable data workflow automation software

•  PlanetPress Image - variable data PDF generation software

•  SOLfusion

• PDF re-engineering workflow automation software

•  Solimar Indexing Tools

• PDF indexing software

•  Rubika

• PDF re-engineering process development software

•  Solimar Print Director Enterprise (SPDE) - print conversion and queue management software
• BCC Ignite - postal processing workflow automation software
• BCC Architect - address cleansing & standardization software with interface to cloud-based National Change of --Address (NCOA) lookup service
• BCC Presort - postal processing software for mailing preparation and qualification for postage discounts
• BCC Label Studio - postal processing software for production mailing component label and report generation

Understand, support, and integrate the features and specific configurations of COTS client software packages on PCs used by digital print and mail production staff, printer operators, and production managers, including:

• PlanetPress Design

• SDX Designer and SOLfinder extensions for Adobe Acrobat

• Solimar System Manager

• Solimar Queue Manager

Required Qualifications

• A bachelor's degree or higher in Information Technology program or a closely related field

OR

• An associate degree or higher in Information Technology program or a closely related field

AND

• Two (2) years (full-time equivalent) of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing projects; providing customer or technical support in information technology

OR

• Four (4) years (full-time equivalent) of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing projects; providing customer or technical support in information technology

• At least one (1) year (full-time equivalent) of technical experience in the digital print and logistics field

Experience must include:

• Variable data template composition

• Post-composition document re-engineering

• Workflow development and automation

• Code and script development

• SQL data transformation

• USPS postal processing, including CASS, NCOA, and Presorting

• Data security, confidentiality, HIPAA compliance

Additional years of experience can substitute for education on a one for one basis

AND

Incumbents to this position must possess and demonstrate the following DEI competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace

• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment

• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment

• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community

• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization

Desirable/Preferred Qualification

Experience with specific digital print and mail applications, including:

•  PlanetPress

•  Solimar Print Director Enterprise

•  Rubika

•  SOLfusion

•  BCC Ignite

•  BCC Architect

•  BCC Presort

•  BCC Label Studio

• Software development experience maintaining .NET applications (C# and VB.NET)

• Experience with Windows, Mac OS X, Linux, and IBM z/OS mainframe platforms, plus SSH/SFTP secure file transfer

Using Visual Studio, Microsoft SQL Server, and Microsoft Access with VBA for Office Automation, maintain code and add functionality as needed for multiple custom-built DES production applications and utilities, including:

•  RepeatJobs and RepeatSerial in VB.NET
•  Intelligent Barcode ID Manager and AutoFeeder in C#
•  CPJM4 in Access 2016 with VBA
•  Various job-specific executables and data transformation services

Special Requirements

• Must successfully pass a criminal background check

• Must successfully complete annual training in proper handling and responsibilities for IRS-sourced data

Special Application Instructions

Stop here and email jobs@des.wa.gov and request to have the full job description emailed to thoroughly understand the expectations and the duties of this job. This is an essential part of this application process.

We are looking for evidence in your application materials that you have the education, experience, skills, and abilities indicated in this job posting. The information you provide will be used as a basis for deciding who will be selected for the next step in the process. Please provide the following documents in order to be considered:

• A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting
• A current resume, detailing experience, and education; and 
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Working Conditions

Work Setting | This position interacts with multiple production locations in a print and mail manufacturing environment containing offset, web, and digital printers, assorted folding and finishing post-print devices, and automated mail inserting and sorting equipment. Noise levels are elevated in production areas.

Physical Job Location | 7580 New Market St SW, Tumwater, WA 98501

Schedule | Monday

• Friday | 8am

• 5pm

Travel Requirements | Occasional travel required for customer interactions, offsite meetings, etc.

Customer Interactions | Frequent interactions with current and prospective customers across the state, including state and local governments, tribes, and qualified non-profits, both as an individual and as part of a team.

Other | This position is recognized as Continuity of Operations Plans (COOP) Designation - for Disaster or Emergency Recovery. This means that during a recognized emergency, duties may be different from normal duties and would be temporary in nature, lasting only as long as necessary to resume normal operations.  You may be required to perform the following during a recognized emergency/disaster:

• Report for duty on short notice for the specified timeframe

• Report to duty outside of normally scheduled work hours and workdays

This position serves as the sole technical backup to the DPMSA, who is responsible to support the PRISMAproduction server and associated digital print workflows for Production Services continuous-feed printers, along with similar cut-sheet printer operations. Any digital print jobs that are designated under the agency's COOP would be affected by system outages or other operational issues that this position would be necessary to assist or lead in troubleshooting in order to maintain critical services to our customers.

Conditions of Employment:

• Background Check Notice:  Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All:

The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan by email jobs@des.wa.gov.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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