IT And Business Applications Manager

Position Summary

The IT and Business Applications Manager, will report to the Sr. Director, IT and will help provide leadership and management direction for the full range of information system and business applications activities. This position is responsible and accountable for the development and implementation of results-focused, innovative solutions for a wide range of activities related to technology, process improvement, and project management that serve to support effective business operations, improve performance, and achieve organizational goals. This individual will be participating in planning and aligning the strategic plan with the development of Information Systems.

Scope of Responsibility

• Manage the Internal IT and enterprise business applications across all aspects of configuration, integrations, and automation--ensuring adherence to all change control policies and procedures, including all documentation required.

• Provide support for incidents and problems for all core business applications

• Work collaboratively with business and IT leadership to ensure proper intake of project and service requests

• Provide key input to the strategic and annual planning processes to determine trade-offs, prioritization, long-term roadmap, people, and budget resource allocations

• Mentor, support, and guide team members to develop their people, project management, and technical skills

• Provide oversight of projects, conducting regular check-ins with team members and updating project health status

• Manage key vendor relationships, including licensing agreements, statements of work, and work plans to support projects

• Provide oversight of administration and security for systems the business applications team is responsible for

• Provide input to budget creation and budget to actual tracking

• Foster a strong customer service mindset for the team working collaboratively with business leaders, IT leaders, and projects teams as thought partners.

Essential Tasks, Duties, & Responsibilities

• Exceptional interpersonal interaction and customer service

• Proven experience managing IT project lifecycle, including implementation methodology, SDLC, change management control processes and associated documentation

• Experience managing and maintaining SaaS and Cloud-based systems through vendor management

• Experience utilizing ticket systems to manage requests, incidents, and problems

• Analytical skills with aptitude to translate business requirements to technical solutions for project and request intake

• Proven organizational skills including attention to detail for managing multiple committed projects

• Ability to author team policies and procedures

• Training or certifications in APICS, project management, lean principles, or accounting are a plus

• Perform other duties as needed and directed by management

Desired Skills and Experience

Minimum Qualifications

Education & Experience

• BS degree in Computer Science such as Information Technology, Information Systems, or similar

• 3+ years working experience in applications management roles and people management experience

• Experience taking ownership of and managing major cross-functional projects including resources, timelines, and work plans from initial planning through project close

• Excellent oral and written communication skills

• Driven and confident self-starter who can take initiative

• Ability to apply a respectful, customer service-oriented approach with leaders and end users

• Foster a team-oriented environment

Knowledge, Skills, & Abilities

• Strong project management leadership, and ability to prioritize projects

• Strong problem solving skills to identify automation opportunities and design efficient workflows

• Ability to translate business requirements into technical requirements

• Experience with ERP, WMS, EDI, CRM, and/or core systems governance

• Process mapping and analysis

• Familiarity with SQL, and Power Platform or other low code automation/development tools.

• Basic data analytics skills: data cleansing strategies, data mining, conversions, and delivery

• Ability to access, navigate, export, and wrangle data for simple analysis & review (Excel, Power BI, reporting portals)