Work where every moment matters.
Every day, almost 25,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
This individual will fully support Epic Cadence scheduling module development for the new Ambulatory Access Center within the Hartford HealthCare Medical Group (HHCMG). The Cadence Analyst works to design, configure and test all workflows related to referrals and scheduling. Cadence is integrated with registration and works closely with the Epic Grand Central team. They support workflow analysis, design and build sessions with Subject Matter Experts and Instructional Designers. The analyst will follow internal CareConnect build, change control and issue management policies and procedures. They complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver on expected outcomes. Attention to detail and customer focus are critical skills for this position. Successful candidates enjoy helping others learn and adopt usage of the application. They will work closely other Information Technology Applications Division teams to ensure product development, implementation, and enhancements meet user specifications.
Accountable for supporting the scope, schedule and quality of project and maintenance work within their respective team/area.
Collaborates and consults with Application Managers, Directors or Team Leads to coordinate activities.
Understands the operational issues within their application area well enough to represent user needs.
Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisions.
Anticipates and provides solutions to complex problems with the necessary priorities. Presents solution to operational leaders within respective team/area.
Assists in the development and documentation of internal policies and procedures that will be used in conjunction with the application.
Actively participates in weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.
Builds effective relationships with business partners through all the phases of projects to support completing project's goals.
Supports all project team members with application and information systems knowledge.
Contributes to testing scripts and materials and performs unit, system, and integrated testing tasks.
Documents and maintains all required system design and build documents and configures system accordingly.
Engages the clinical and business community to ensure their voices are heard, their needs are met and they are kept informed of project progress.
Performs in depth analyses of workflows, data collection, report details and other technical issues associated with the use of their respective system.
Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
Provides expertise and experience to the development of production environment readiness plan.
Provides on-call support.
Supports end users during go live which may include weekend and after hours.
Performs other duties as assigned.
Travel to Epic's corporate office in Madison, WI may be required.
Epic certification or proficiency in Cadence preferred including guided decision tree development experience.
Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training and experience in a Healthcare environment required.
Minimum of three (3) years relevant experience in a hospital or ambulatory care setting preferred.
The Cadence Analyst must exhibit the following qualities:
Proven ability to successfully work in a team environment that presents significant change and tight timeframes.
Conducts themselves according to Hartford Healthcare values: Caring, Excellence, Safety and Integrity.
Are well-respected within the organization and maintains a positive attitude.
Approach problems constructively by focusing on how to move the project forward, explores and analyzes alternatives.
Proponent for change and demonstrates a continuous improvement mindset, ingenuity and innovative thinking and organizational skills.
Strong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving results.
William Backus Hospital