US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 8,000 employees located throughout the country. Since our founding in 2009, we have acquired over 30 companies and have expanded to more than 260 locations serving 32 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.
Things you should know about working at US LBM:
We are all about teamwork! All positions are hands on and we band together when necessary.
We support each other. We have local and corporate team members to help you along the way and partner on projects as appropriate.
We are a relaxed atmosphere, this is not a suit and tie environment.
We work hard. We are a continuous improvement driven organization and we are focused on keeping organized and on task.
How you will spend your days as an IT Analyst 2:
Support the Bistrack platform and work to resolve production tickets in a timely manner
Document and communicate the resolution of production tickets across all OpCos and US LBM
Coordinate closely with the ERP Support Manager in the documentation and resolution of all open tickets
Responsible for troubleshooting Bistrack tickets, responding to escalated requests for support, and maintaining the knowledge and skills to perform the duties of and provide guidance to analysts
Thoroughly document all support procedures and ensure that an accurate and current knowledge base is maintained at all times
Develop and maintain an intermediate understanding of USLBMs use of technology
Apply strong technical skills and knowledge in the support troubleshooting computer systems, hardware, and software across USLBM
Diagnose and document root causes of intermediate complexity recommend implement remediation
Lead the development of standards and operating procedures for related USLBM IT services
Maintain consistent and professional customer service and communication with end users and IT associates
Provide timely status as needed to end users and fellow IT associates when working to resolve an incident
Participate in developing departmental service guidelines and operating procedures
Maintain strong working technology knowledge
Develop and maintain IT service area documentation process and procedures
Participate in projects or stretch assignments as a project team member
Provide technical assistance, guidance, and leadership to other analysts and IT associates
Responsible for developing related service goals and measures to ensure service levels are attained
Ensure current applications and services are updated and align with the implementation of new applications
Create and implement risk mitigation processes and conduct reviews to determine weaknesses in applications
Research and resolve incidents and problems as reported through the companys IT Service Management (ITSM) platform
Follow strict change management protocols to ensure smooth operation of the ERP environment
Coordinate with requestors and ERP functional leads to develop clear configuration specifications, test plans, and change implementation plans
Ability to document all previously undocumented or out-of-date troubleshooting procedures and maintain an accurate and up-to-date knowledge base of Problems (trending incidents) and Solutions. Define and document root causes, symptoms, and recommended workarounds
Ability to escalate an Incident to ERP Support Manager or other USLBM IT groups (Server, Network, BI, etc) by providing a detailed assessment, including recommendations and serve as an intermediate point of escalation for other associates on the ERP Support Team
Health care benefits, starting the first of month after 30 days of employment
401(k) with company match
Paid time off
Well support your educational and career goals with our continuous education programs
We want you to join the team if you can check these boxes:
Required education Associates Degree in IT Management, Computer Science, other related field or equivalent experience
Required experience Minimum 3 years experience or equivalent in IT
ERP experience is preferred, but not required
Works independently with routine supervision and is able to perform some complex tasks alone
Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth
Provides technical support to others
Ability to lead and work in remote teams across time zones and geographies
Excellent communication and interpersonal skills, including written and oral communications
Occasional weekend work or work off-hours if projects or assignments necessitate activity when workers are out of the office or if there are critical problems requiring IT intervention
Some travel likely to US LBM locations along with business-related meetings & conferences
Maintain a general/intermediate working knowledge of software tools including, but not limited to, ScreenConnect, Slack, OneDrive, Teams, etc.
Maintain a strong working knowledge of Bistrack processes, US LBM Core Build standards, and US LBM ITSM software systems
US LBM Holdings