IT Administrator

Description

We are seeking an IT Administrator to join our Operations Business Information Office (BIO) area. In this position, you will be responsible for maintaining the continuous operation of county servers, networks, databases workstations, networks, and peripherals in support of our internal customers. The IT Administrator will also facilitate the management, maintenance, and evolution of existing software/hardware to identify, recommend, integrate, and support cost-effective administrative application solutions for the organization. The successful candidate will demonstrate the ability to develop and maintain working relationships with diverse co-workers, vendors, and customers.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Location and hours:

This position is hybrid and will be performed both on-site at 701 4th Avenue South, Suite 650 Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, 8 a.m.

• 4:30 p.m., along with after hours on call support. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position:

This is a full-time, benefit earning position.

This position is internally classified as an Information Technology (IT) Administrator.

Click here to view the job classification specification.

This position is eligible to receive an additional cash merit of up to $1,941.87 that can be earned annually based on performance.

In this position, you will:

• Ensure consistent performance of critical systems through development of policies, guidelines, processes, and security roles.

• Serve as a primary technical contact to county departments for support issues around facility management, building automation, lighting, parking, and solar systems.

• Provide insight, expertise, technical vision, recommendations, and leadership for maintenance, troubleshooting, and system upgrades.

• Support the timely development of tools, reports, functions, and other features as requested by management that result in improved functionality and user experience.

• Research new technologies and industry trends and provide recommendations.

• Assist in the development and enforce technical standards and interface tools including the development of appropriate systems models (such as network diagrams, data models, etc.).

• Coordinate vendor relationships and/or contracts, ensuring vendors adhere to county policies, standards, and regulations while working on county systems, and overseeing vendor performance to ensure deliverables meet quality and compliance requirements.

Need to have:

• One of the following:

• Four years or more of information technology experience.

• Associate/vocational/technical degree in an information technology field and two years or more of experience in information technology.

• Bachelor's degree or higher in computer science/engineering or a related information technology field.

Nice to have:

• Experience:

• Administering 24/7 enterprise-wide facility services applications and systems.

• Managing building automation technologies (Routers, BACNet/IP communication controllers, bridges, hubs, sensors, switches, converters, panels, etc.).

• Managing application and system integrations (interconnected processes and data exchanges).

• Managing and maintaining network, server, and workstation security.

• With vendor management.

Strong verbal and written communication skills, including interpersonal skills with a focus on customer service and experience building effective collaborative relationships with all organizational levels of business and technical staff.

About the department:

Hennepin County Administration leads the Hennepin County organization in carrying out the policies of the Hennepin County Board of Commissioners.

The Operations Business Information Office serves our customers through strong partnerships, advocacy, business competency and technical expertise. Our mission is to be a strategic technical liaison, bridging our customers' business objectives with the County's technology mission.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as employee).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.

If you have any questions, please contact:

Pajoua Chang

Pajoua.Chang@hennepin.us

#LI

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

This position is hybrid and will be performed both on-site at 701 4th Avenue South, Suite 650 Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, 8 a.m.

• 4:30 p.m., along with after hours on call support. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

Are you willing and able to meet these requirements?

• Yes

• No

02

Which of the following options best describe your education and/or work experiences? Check all that apply.

• I have four years or more of information technology experience

• I have an associate/vocational/technical degree in an information technology field and two years or more of experience in information technology

• I have a bachelor's degree or higher in computer science/engineering or a related information technology field

• None of the above

03

Describe your education including area(s) of study, school(s) attended, and degree(s)/certification(s) earned. If you do not have completed degree(s)/certificate(s). If you have not completed a degree/certificate, type "None" in the space provided.

04

How many years of experience do you have in an information technology field?

• I do not have this experience

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more

05

Describe your work experience in information technology, referencing jobs listed in your application/resume. If you do not have this experience type "None" in the space provided.

06

Do you have experience administering 24/7 enterprise-wide facility services applications and systems?

• Yes

• No

07

Describe your experience administering 24/7 enterprise-wide facility services applications and systems, referencing jobs listed in your application/resume. If you do not have this experience type "None" in the space provided.

08

Which of the following building automation technologies do you have experience managing? Check all that apply.

• Routers

• BACNet/IP communication Controllers

• Bridges

• Hubs

• Sensors

• Switches

• Converters

• Panels

09

Describe your experience managing the building automation technologies you have selected in the previous question, referencing jobs listed in your application/resume. If you do not have this experience type "None" in the space provided.

10

Do you have experience managing application and system integrations (interconnected processes and data exchanges)?

• Yes

• No

11

Describe your experience managing application and system integrations (interconnected processes and data exchanges), referencing jobs listed in your application/resume. If you do not have this experience type "None" in the space provided.

12

Do you have experience managing and maintaining network, server, and workstation security?

• Yes

• No

13

Describe your experience managing and maintaining network, server, and workstation security, referencing jobs listed in your application/resume. If you do not have this experience type "None" in the space provided.

14

Do you have experience with vendor management?

• Yes

• No

15

Describe your experience with vendor management, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

16

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)

• Community or nonprofit organization (counselor, job board, etc.)

• Employee or recruiter of Hennepin County

• Friend or family member that is not a Hennepin County employee

• Hennepin County job notification emails

• Indeed.com

• Job fair or networking event

• LinkedIn

• Print advertisement (flyer, postcard, billboard, transit ad, etc.)

• Professional association (job board or email)

• Social media (Facebook, Twitter, Instagram, etc.)

• www.hennepin.jobs or www.governmentjobs.com

• Other

17

For the recruitment source selected above, please provide the specific name of the person, website, or media source.

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs