Ellation, Inc. is a transformative entertainment company and home of industry-leading platforms Crunchyroll and VRV. Crunchyroll is the world's largest destination for anime and manga, boasting a global community of more than 25 million registered users and over 1 million subscribers. VRV is a fast-growing entrant in the SVOD space and is an audience-focused aggregation platform featuring premium SVOD channels including Crunchyroll, Funimation, Rooster Teeth, and Shudder.
About the Team:
We are looking for an experienced, adaptable and technical individual to join our team as an IT Administrator to work onsite at our San Francisco office. You should have years of experience as an IT professional administering and architecting innovative solutions to business needs in a corporate environment. You feel comfortable managing an 80/20 Mac/Windows environment, have a firm understanding of Mac integration to an Active Directory infrastructure, easefully implement automation or management solutions to manage the IT infrastructure, and provide training to the IT team and to internal customers.
Your work will help internal customers to "do less, better" as well as manage internal users and machines. The ideal candidate has demonstrated the ability to successfully manage an overall heterogeneous IT infrastructure as well as solid experience in working in a Help Desk / IT Operations environment.
A day in the life of our IT team:
Acting as point of contact for IT related issues in a macOS and Microsoft Windows environment
Provide technical assistance and support to end users
Assist with setup of internal company meetings
New Hire setups, including computer build, desk setups and trainings
Maintain IT ticketing queue. Closing tickets within the company SLA
Participating in the IT Helpdesk, provide technical assistance and support to end users
Administration and maintenance of Active Directory , CentOS , AWS
Configuring and deploying Windows 7-10 and macOS
Network management, IPSec tunnels
VoIP phone management
Conference room A/V presentation systems
Maintain documentation and process improvement standards
Communicate technical information, both verbal and written, to a wide range of end-users up to C-level
Training other IT professionals in IT-related matters
Manage Google Apps (G-Suite)
Printer and copier maintenance and support
Strong written and verbal communication skills
Embody and be an evangelist for exceptional customer service
Excellent troubleshooting experience
Experience in a ticketing system
Independent thinker, ability to self-manage smaller tasks in a larger project
Ability to analyze as-is business processes and identify areas for improvement
Comfortable managing and administering macOS and Windows 7-10
Strong experience as an IT professional and Tech Evangelist
Deep understanding of networking concepts and troubleshooting
Basic understanding of VoIP telephony solutions
Previous experience with Mobile Device Management(MDM)
Previous experience with IT Asset Management(ITAM)
Experience configuring JAMF Casper Suite (client management framework)
Technical documentation writing
Experience with BASH, PowerShell, Python or other scripting language
Experience with iOS and Android mobile devices
Policy and procedure development and improvement
IT certifications and/or training are preferred but not required
2+ years of experience in a help desk environment preferred
Experience managing Office 365
Contribute to multiple open source products
Employer sponsored training and certifications
Opportunity to participate in industry conferences
Medical, dental, vision, STD, LTD, and life insurance
Health care and dependent care FSA
401(k) plan with employer match
Employer paid commuter benefit
On-site gym, showers, yoga, and meditation classes
Catered lunch and dinner 4 days per week
Fun, passionate and skilled co-workers
Pet friendly environment - pet insurance and dog friendly office
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact email@example.com before giving away any personal information.
Crunchyroll is the world's largest destination for anime and manga, boasting a global community of more than 25 million registered users and over 1 million subscribers. Fans connect through the most complete anime library including "Naruto Shippuden," "Attack on Titan," and "Dragon Ball Super," events such as Crunchyroll Movie Nights, Crunchyroll News, and can purchase related merchandise through its online store. Through its app on game consoles, set-top boxes, mobile devices and more, Crunchyroll delivers content from leading media producers directly to viewers translated professionally in multiple languages. The service is available for free or through a premium offering that allows users to watch ad-free with access to simulcaststop series available immediately after Japanese broadcast.
Fans can also view Crunchyroll on VRV, an audience-focused aggregation platform featuring premium SVOD channels and a curated house channel, VRV Select.
Ellation, Inc. is a transformative entertainment company and home of industry-leading platforms Crunchyroll and VRV. With majority investment from Otter Media, a joint-venture between AT&T and The Chernin Group, Ellation operates at the intersection of technology and media to redefine the next wave of media interaction and consumption -- breaking down barriers to content experiences for passionate fans around the world. Ellation's offices in San Francisco, Tokyo, and Chiinu develop the product, design, engineering, marketing and content that brings our communities of passionate fans together.
VRV is a leading audience-focused aggregation platform featuring premium SVOD channels including Crunchyroll, Funimation, Rooster Teeth, and Shudder, alongside a curated house channel, VRV Select. Created to provide fans with a next-gen entertainment experience, VRV offers immersive content experiences in a digitally-driven environment via bundled subscription, a la carte subscription, or ad-supported options. As a platform, VRV helps partners extend their reach and distribute their premium content through a high-quality, branded experience on mobile, web, and popular living room devices.