Responsible for maintenance and internal support of firm, printers, servers, and related equipment. Tasks include hardware and software troubleshooting, responding to technical problems, and performing PC maintenance, upgrades and configurations. Assists in the development and maintenance of network communications.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 8:00am to 5pm. Occasional evening and weekend work may be required as job duties demand.
Essential Duties and Responsibilities include but are not limited to the following duties. Other duties may be assigned as needed.
Monitor and respond timely to support tickets.
Document support ticket notes for escalation or resolution of service requests.
Complete PC setup and deployment for employees using standard hardware & software.
Write and keep network documentation current.
Connects users to network and provides initial training in facilities and applications.
Monitor and remove virus, spy-ware, and other non-authorized software.
Loads appropriate software such as operating systems and office applications.
Keeps track of what software the firm uses, and installs all software updates.
Reconciliation of software licenses associated with purchased software.
Participate in weekly team video conferences.
Assist other IT Administrators in the firm. Assist with supporting all locations in the firm.
Understanding the business of the firm and proactively seeking opportunities to increase personal knowledge of the firm, lines of business, etc.
Coordinate with authorized vendors for cabling, Alarm system, door automation, HVAC, phone system, printer/fax, and other IT related maintenance.
Maintain and/or coordinate PC hardware inventory.
Order and purchase standard equipment and software through approved vendors.
Maintain daily backups and off-site storage.
Tests and evaluates network systems to eliminate problems and make improvements.
Participate in testing phases of changing hardware and software standards.
Researches, evaluates, analyzes, and makes recommendations to management on the hardware and software needs of the firm.
Assists clients with IT related tasks as assigned by partners.
Assists in the customization and adaptation of existing programs to meet users' requirements.
Provides telephone, in-person and online support to end-users.
Provides updates, status and completion information to manager and/or users, via voicemail, email or in-person communication.
Administer email systems.
Involvement with office relocations/remodels around the firm.
Manage assigned projects to completion and meet deadlines.
Performs other duties as assigned.
Working knowledge of hardware and applications including but not limited to:
Microsoft Windows Server Operating Systems, Microsoft Active Directory, AVG, SpiceWorks, Toshiba phone systems, CCH ProSystem fx, Conarc iChannel, VMWare, SCALE, PC hardware, printers, switching, routing, security and other networked equipment.
Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
Ability to work in a highly collaborative environment and consult effectively with employees at all levels.
Travel is expected for this position as firm needs arise.
Education, experience and skills:
3-5 years relevant experience in IT customer service
Associates Degree in a technical field or an acceptable combination of education, training and experience.
Brady, Martz & Associates