Actionstep Denver , CO 80211
Posted 2 weeks ago
THE PURPOSE OF ACTIONSTEP
We think Lawyers are Awesome. We have deep respect for what lawyers do. Lawyers impact every milestone in our lives and businesses. It benefits everyone when lawyers have the freedom and tools to do their best work for their clients – to be awesome. Actionstep exists to help Lawyers be awesome.
ACTIONSTEP VALUES
We are defined by our purpose and what we value. Our values are core to what we are and what we aspire to be. Our values help us make good choices and guide us in our actions and how we behave. They underscore how we treat each other, our partners and our customers, remind us how we should act and what our focus needs to be, and they help us navigate the future.
Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more the 30,000 and a team of over 180 in the USA, Australia, UK, Canada and New Zealand.
We are seeking an experienced IT Administrator to support our mostly remote workforce of 200 employees. In this role, you will be responsible for ensuring our staff has the technology resources and support needed to work effectively from home offices. This role acts as the point of escalation for IT-related technical issues..
WHAT YOU WILL BE DOING
· Provide desktop support and troubleshoot hardware/software issues for employee laptops/desktops
· Manage employee email accounts and distribution lists in Office 365
· Administer and maintain Azure Active Directory for user authentication and access
· Create and manage Office 365 groups. Administer Teams and SharePoint sites.
· Serve as a front-line IT help desk, providing remote technical assistance via a ticketing system
· Monitor and respond to help desk tickets in a timely manner, escalating issues when needed
· Configure group policy, conditional access policies, SSO, and MDM systems such as Intune and Jamf
· Deploy security updates and patches for desktop/laptop systems
· Set up new employee laptop/desktop systems and provision required software/access
· Manage vendor relationships for IT services and equipment
· Develop and maintain IT documentation, policies and procedures
· Handle full employee onboarding process for new hires, setting up accounts/access
· Manage offboarding process for terminated employees, revoking access securely
Relationship Management:
Professional Development:
Continuous Improvement:
Health & Safety:
Other Responsibilities:
Requirements
Experience & Qualifications:
· Extensive hands-on experience with MacOS, Windows 11, and the Office 365 suite
· Strong working knowledge of Azure Active Directory, Exchange Online, SharePoint
· Expertise in remote desktop support and troubleshooting
· Experience with IT help desk ticketing systems
· Outstanding customer service skills with ability to explain technical issues clearly
· Self-motivated with excellent time management skills for a remote role
Personal Skills, Attributes & Behavioural Competencies:
WHO YOU WILL WORK WITH
Reports To:
Benefits
We have a fantastic and inspirational working environment!
Actionstep