ISP Case Coordinator

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do.

Join us and be a part of the diverse Caltech community. Job Summary The International Offices ( https://international.caltech.edu/ ) support the international community at Caltech and JPL, including students, scholars, and families. International Student Programs (ISP) provides immigration support for Caltech's international student community by ensuring that they are able to enter the United States, maintain their international student status, travel abroad, and work in the United States.

Additionally, ISP plans and implements international education programs, including international student orientation. The ISP Case Coordinator will be a top-level contributor to general and immigration-specific administrative staff support for International Student Programs, reporting to the Associate Director. This position is responsible for data entry and I-9 employment eligibility verifications for international students.

The ISP Case Coordinator will collaborate with ISP advisors to maintain processes to support Caltech's international students.

They will collaborate occasionally with staff in both International Scholar Services (ISS) and the Jet Propulsion Laboratory (JPL) International Office to ensure adequate coverage on an as needed basis and for completion of interoffice projects. This position will conduct administrative and data systems tasks, will serve as the first point of contact for international students, and will support programming activities.

The ISP Case Coordinator will serve as a Designated School Official (DSO) for the purposes of generating and authorizing immigration records for F-1 international students.

This is a part-time temporary, 2-month assignment. Essential Job Duties Customer Service Support and I-9 Coordination Corresponds with international students, responding to general inquiries with professional customer service.

Responds to topics including but not limited to student arrival and orientation, ISP walk-in hours and procedures, I-9 procedures, travel signatures, and other topics when asked. Responds to inquiries with templated email messages where available. Screens phone calls and welcomes in-person visitors using considerable judgement in a tactful, professional manner to support seamless ISP operations.

Schedules appointments and meetings for ISP staff and the IO department. Utilizes Outlook email and calendars in accordance with ISP business practices. Engages in routine, collegial, and professional communication and teamwork between ISP and campus partners regarding the records related to international students.

Provides campus partners with information needed for their business practices demonstrating expertise in ISP records and systems affecting the project or issue. Maintains written processes and procedures for ISP related to the scope of the ISP Case Coordinator role. Supports and collaborates with ISP team members to analyze, formulate, and update ISP processes.

Utilizes specialized knowledge of the I-9 employment verification process for international students to serve as the primary ISP team member to conduct in-person I-9 verifications and reverifications expertly and professionally. Attends and participates in ISP, IO, and campus partner meetings and contributes information and questions regarding matters related to the ISP Case Coordinator's scope. Coordinates ISP events Supervises and assigns tasks to student workers, as needed.

Designated School Official, Record Management and Data Integrity Support Generates new student records and ensures data integrity regarding admission offer and financial data. Provides I-20 travel endorsements. Creates, monitors, and maintains international student records, and synthesizes data integrity in multiple systems, including International Student & Scholar Management (ISSM) database, SEVIS, Exeter, and Equifax for I-9.

Participates in data cleaning efforts. Uses expertise in ISP procedures and the above-mentioned systems to review and resolve a wide variety of issues in the creation and maintenance of records and data integrity independently. Communicates with the appropriate ISP advisor, Caltech campus partner or external contact professionally for assistance for ongoing high-level issues related to record maintenance and data integrity practices.

Processes and maintains highly sensitive and confidential information, appropriately. Office Operations Support Collects the mail daily and processes immigration receipts and documents received by mail. Reconciles monthly expenditures for the ISP team.

Submits facility requests. Monitors supplies and orders office, kitchen, and event supplies as needed. Other duties as assigned.

Basic Qualifications BA/BS degree 1 year of relevant administrative and customer service experience. Detail oriented and methodical. Strong interpersonal skills to collaborate with the variety of ISP stakeholders.

Strong professional communication both in writing and in person. Able to prioritize multiple complex responsibilities and accomplish them simultaneously. Able to work independently and effectively.

Proficient in Microsoft Office including MS Word, and Outlook; fluent with Excel. Must be a U.S. citizen or U.S. Permanent Resident, as required for all Designated School Officials (DSO) per U.S.

Department of Homeland Security. Preferred Qualifications Experience working in a college environment and/or a multicultural setting. Knowledge of immigration regulations affecting international students or scholars.

Experience completing Form I-9. Required Documents Resume Cover Letter