ISO Quality Manager

Position Description:

This position will provide technical support to silicone coating line for quality issues/concerns encountered on qualified grades, troubleshooting/support for new products/grades, oversee quality technicians as well as maintain corporate ISO program.

The Position is Responsible For:

• Communication to customer regarding specifications, quality trends, quality
  evaluations, and complaints.
• Coordinate technical questions regarding product functionality, design, quality, etc.
  with assigned Silicone customers.
• Follow-up with internal departments to obtain and share technical information.
• Facilitate the development of silicone coated products for Release customers.
• Propose and implement new product concepts by designing and running
  manufacturing trials.
• Transfer defined customer quality parameters into production relevant parameters
  and test plans.
• Monitor product quality to make sure customer’s requirements are consistently met.
• Assist Sales in selling and marketing raw base, substrates and coated products to
  Release customers.
• Evaluate customer needs with Sales and help determine product fits.
• Conduit for communication of customer needs and requirements to organization.
• Issue and communicate Non-conformance reports.
• Coordinate customer quality claims and investigations.
• Act as liaison between company and customer on quality issues and performance
  requirements.
• Communicate investigation efforts, resolutions and corrective actions to customers.
• Determine cost impact of requested customer changes (i.e. product design,
  converting demands)
• Attend trade shows to remain updated on market developments, as needed.
• Formulates and maintains quality objectives complementary to corporate policies
  and goals.
• Maintain ISO standards, Lead ISO Audit, and Chair Customer audits
• Interprets quality philosophy to key personnel in organization.
• Develops and initiates standards and methods for inspection, testing, and evaluation.
• Plans and oversees the analysis, inspection, design, test, and/or integration to
  assure the quality of assigned product or component.
• Performs quality engineering reviews of design documentation for compliance
  with stated requirements, including vendor quality manuals and company quality
  records.
• Applies statistical process control (SPC) methods for analyzing data to evaluate
  the current process and process changes.
• Reviews all data obtained during all quality control and quality assurance
  activities to ensure consistency with company policies and procedures.
• Develops new approaches to solve problems identified during quality activities.
• Keeps management team abreast of significant issues or developments
  identified during quality activities and actions being taken to improve the
  situation.
• Prepares and presents technical and program information to the management
  team.
• Directs workers engaged in inspection and testing activities to ensure
  continuous control over materials, facilities, and products.
• Maintains a working knowledge of government and industry quality codes and
  standards.
• Plays active role on quality management teams within organization.
• Designs and implements quality training programs to key personnel in
  conjunction with managers.
• Investigates and adjusts customer complaints regarding quality.
• COA’s/COC’s are processed properly for customer requirements.
• Oversee the safety meetings, ensuring that safety precautions take place.

Competency of Position Requirements:

• Demonstrates attention to detail
• Gathers and analyzes information skillfully
• Must be reliable and on-time on a regular basis
• Responds to management direction
• Takes responsibility for one’s actions
• Prioritizes and plans work activities
• Responds promptly to customer needs
• Presents numerical data effectively
• Communicates changes effectively
• Demonstrates accuracy and thoroughness
• Adapts to changes in the work environment
• Looks for ways to improve and promote quality
• Strives to increase productivity
• Observes safety and security procedures