Is-Systems Analyst II

JOB SUMMARY/PURPOSE Participates within a team environment with responsibility for development, maintenance and delivery of application systems. Provides business, analytical, and design skills within assigned platform. Ensures correct business functionality and IT standards are addressed within the computer applications. Collaborates with business partners and peers to gather, translate and transform business requirements into effective technology solutions. Responsible for leading projects and mentoring peer analysts. # DEPARTMENT DESCRIPTION Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Apps Delivery and Ops function manages the operations of our existing services and implements new technology into the organization on behalf of our business customers. Our team includes the 24/7 service desk, application operations and implementation teams. EXPERIENCE/EDUCATION/QUALIFICATIONS Bachelor#s degree (preferably in a related field) or equivalent experience required. Three (3) years experience in Information Technology required. Industry recognized, current and relevant certification preferred. Experience in a healthcare environment preferred.#### Job duties may include:Develops standards for system configuration, to pursue ongoing analysis to ensure operational effectiveness, interoperability, and standardization across the SHS application platform. Applies critical thinking and troubleshooting skills to technical or workflow issues within areas of responsibility. Leads project efforts including those with stakeholders across functional areas within IS, business units and external vendors. Manages deadlines and escalates concerns with scope, timeline, and resources. Leads discovery sessions to gather and document business requirements. Advocates for the customer and provides technical consultation to ensure understanding and progress toward shared goals. Leads discussions regarding infrastructure technology and is proficient in creating network diagrams and process flow visualizations. Supports continual process improvement through the introduction of technology solutions or the refinement of existing solutions. Responsible for engaging business units in an impact analysis that includes workflow, training and custom software impacts. Collaborates with other teams on support escalations and performs root cause analyses. Mentors peer analysts in using processes and procedures, tools and techniques, and removing roadblocks. Reviews team queues for support incidents and requests, to ensure assignment and appropriate response requirements are met, escalating critical issues in a timely matter. Develops and maintains comprehensive documentation including support articles, design specifications, business requirements, systems requirements, change management and work instructions. # KNOWLEDGE/SKILLS/ABILITIES Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues. Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines. Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution. Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership. Leadership: Skilled at creating a positive environment where the team can be successful. Ability to train and successfully mentor less experienced and junior team members to increase the effectiveness of the overall team. Work Management: Ability to set attainable team goals at the appropriate level which are based on the overall mission or purpose and, working independently and coordinating with others, successfully complete those goals. Ability to plan, document, coordinate, and sequence tasks to effectively complete committed deliverables. # PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) CLIMB - STAIRS LIFT (Floor to Waist: 0#-36#) 0 - 20 Lbs LIFT (Knee to chest: 24#-54#) 0 - 20 Lbs LIFT (Waist to Eye: up to 54#) 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds BEND FORWARD at waist KNEEL (on knees) STAND WALK - LEVEL SURFACE ROTATE TRUNK Standing REACH - Upward PUSH (0-20 pounds force) PULL (0-20 pounds force) SIT ROTATE TRUNK Sitting REACH - Forward MANUAL DEXTERITY Hands/wrists# FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist None specified* JOB SUMMARY/PURPOSE* Participates within a team environment with responsibility for development, maintenance and delivery of application systems. Provides business, analytical, and design skills within assigned platform. Ensures correct business functionality and IT standards are addressed within the computer applications. Collaborates with business partners and peers to gather, translate and transform business requirements into effective technology solutions. Responsible for leading projects and mentoring peer analysts. DEPARTMENT DESCRIPTION* Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Apps Delivery and Ops function manages the operations of our existing services and implements new technology into the organization on behalf of our business customers. Our team includes the 24/7 service desk, application operations and implementation teams.* EXPERIENCE/EDUCATION/QUALIFICATIONS* Bachelor's degree (preferably in a related field) or equivalent experience required. * Three (3) years experience in Information Technology required. * Industry recognized, current and relevant certification preferred. * Experience in a healthcare environment preferred. Job duties may include:*

Develops standards for system configuration, to pursue ongoing analysis to ensure operational effectiveness, interoperability, and standardization across the SHS application platform. Applies critical thinking and troubleshooting skills to technical or workflow issues within areas of responsibility. * Leads project efforts including those with stakeholders across functional areas within IS, business units and external vendors. Manages deadlines and escalates concerns with scope, timeline, and resources. * Leads discovery sessions to gather and document business requirements. Advocates for the customer and provides technical consultation to ensure understanding and progress toward shared goals. * Leads discussions regarding infrastructure technology and is proficient in creating network diagrams and process flow visualizations. * Supports continual process improvement through the introduction of technology solutions or the refinement of existing solutions. Responsible for engaging business units in an impact analysis that includes workflow, training and custom software impacts. * Collaborates with other teams on support escalations and performs root cause analyses. Mentors peer analysts in using processes and procedures, tools and techniques, and removing roadblocks. * Reviews team queues for support incidents and requests, to ensure assignment and appropriate response requirements are met, escalating critical issues in a timely matter. * Develops and maintains comprehensive documentation including support articles, design specifications, business requirements, systems requirements, change management and work instructions. KNOWLEDGE/SKILLS/ABILITIES* Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues. * Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines. * Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution. * Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership. * Leadership: Skilled at creating a positive environment where the team can be successful. Ability to train and successfully mentor less experienced and junior team members to increase the effectiveness of the overall team. * Work Management: Ability to set attainable team goals at the appropriate level which are based on the overall mission or purpose and, working independently and coordinating with others, successfully complete those goals. Ability to plan, document, coordinate, and sequence tasks to effectively complete committed deliverables. PHYSICAL DEMANDS* Rarely(1 - 10% of the time)Occasionally(11 - 33% of the time)Frequently(34 - 66% of the time)Continually(67 - 100% of the time)CLIMB - STAIRSLIFT (Floor to Waist: 0"-36") 0 - 20 LbsLIFT (Knee to chest: 24"-54") 0 - 20 LbsLIFT (Waist to Eye: up to 54") 0 - 20 LbsCARRY 1-handed, 0 - 20 poundsCARRY 2-handed, 0 - 20 poundsBEND FORWARD at waistKNEEL (on knees)STANDWALK - LEVEL SURFACEROTATE TRUNK StandingREACH - UpwardPUSH (0-20 pounds force)PULL (0-20 pounds force)SITROTATE TRUNK SittingREACH - ForwardMANUAL DEXTERITY Hands/wristsFINGER DEXTERITYPINCH FingersGRASP Hand/FistNone specified