IS Support Tech

Responsibilities

Join the Southwest Healthcare Team!

About Us:

Creating Health and Harmony, Southwest Healthcare is a comprehensive network of care with convenient hospital and ambulatory care/outpatient locations here to serve the Southern California community. With over 6,000 passionate providers and healthcare employees, our shared goal is to provide convenient access to a wide range of healthcare services in a way that benefits you, your family, and the entire community.

Southwest Healthcare is comprised of five acute care hospitals and several non-hospital access points, including: Corona Regional Medical Center, Palmdale Regional Medical Center, Southwest Healthcare Rancho Springs Hospital, Southwest Healthcare Inland Valley Hospital and Temecula Valley Hospital, Temecula Valley Day Surgery, A+ Urgent Care Centers, and Riverside Medical Clinics. For more information, please visit our website at www.swhealthcaresystem.com.

Job Summary:

Southwest Healthcare is seeking a IS Support Technician who will provide technical support to multiple facilities across the Region, including healthcare staff and physicians, as well as internal and external employees This position will be onsite at Rancho Springs Hospital. Duties include but not limited to:

• Provide Tier II support issues regarding hardware, software, and networking for Universal Health Services, Inc. (UHS) technical assets.

• End user issues are reported by using different mediums of communication including primarily online work-orders, phone, instant messaging, and in-person.

• Responsible to ask appropriate questions and makes informed decisions using tools including an online knowledge base.

• Issues that require higher level of troubleshooting are escalated using the online trouble ticket system to the appropriate Tier III support staff member.

• Accountable for groundwork including installation and maintenance of end-user workstations, hospital issued phones, and peripherals connected to the workstations.

Qualifications

Experience/Training/Experience:

• High School Graduate or equivalent required.

• Associate's degree from an accredited College or University in computer related field, trade school certificate in computer related studies, or equivalent combination of education and experience preferred.

• One (1) to two (2) years of experience in computer hardware, software, break/fix and troubleshooting experience required, acute care setting preferred.

• One (1) to two (2) years of experience providing customer support for Windows 10 in an enterprise environment required, acute care setting preferred.

Certifications/Licenses:

• A+ or N+ certification desired.

• Must have valid California Driver's License and reliable transportation. Job requires travel between facilities on a daily basis.

Other Skills and Abilities:

• Demonstrates knowledge and ensures compliance with the Nurse Practice Act, The Joint Commission and Title 22 standards and guidelines.

• Demonstrates compliance with hospital policies and procedures at all times.

• Demonstrates strong leadership, organization, communication and interpersonal skills.

• Demonstrates ability to relate to clinical personnel and medical staff, as well as ability to interact well with the public.

• Must have knowledge of PC and applications.

• Demonstrates a mature and disciplined approach to all work activities utilizing problem-solving skills appropriate for employee's position.

• Demonstrates good Interpersonal, Written Communication and Customer Service Skills

• Demonstrates good Hardware and Trouble Shooting Skills

• Demonstrates ability to diagnose workstation, peripheral and printer problems.

• Demonstrates ability to track and document support provided and actions to resolve problems.

• Demonstrates ability to work independently with minimal supervision.

• Demonstrates ability to lead and apply new skills acquired through mentoring, classroom, and computer-base or self-paced training.

• Working knowledge of various hardware peripherals, software applications, TCP/IP networking and printer troubleshooting.

Benefit Highlights:

• Challenging and rewarding work environment.

• Competitive Compensation & Generous Paid Time Off.

• Excellent Medical, Dental, Vision and Prescription Drug Plans.

• 401(K) with company match and discounted stock plan.

• SoFi Student Loan Refinancing Program.

• Tuition, CEU, Certification, Licenses Reimbursement program.

• Career development opportunities within UHS and its 300+ Subsidiaries!

Southwest Healthcare is owned and operated by subsidiaries of Universal Health Services, Inc. (UHS), a King of Prussia, PA-based company, that is one of the largest healthcare management companies in the nation.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or e-mails. All resumes submitted by search firms to any employee at UHS; via e-mail, the Internet or in any other form and/or method without a valid written search agreement in place for the above-listed position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.