IS Support Specialist

We offer our team the best <<

• Medical, Dental and Vision Benefits

• Continued Education

• PTO Plan

• Retirement Planning

• Life Insurance

• Employee discounts

Position Summary: This position is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution.

Essential Duties:

• Provides exceptional customer service in a friendly and timely manner to all internal and external customers

• Troubleshoots service requests over the phone, in person, or by using remote control tools

• Installs and configures computer hardware, peripherals, and software as needed

• Repairs hardware or schedules repair with appropriate third parties

• Provides quotes and places orders for hardware and software in a timely and financially responsible manner

• Records and monitors service requests in a ticketing system

• Maintains a high degree of confidentiality at all times due to access to sensitive information

• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

• Follows all Medicare, Medicaid, and HIPAA regulations and requirements

• Abides by all regulations, policies, procedures and standards

• Performs other duties as assigned

Performance Responsibilities:

• Maintains positive internal and external customer service relationships

• Maintains open lines of communication

• Plans and organizes work effectively and ensures its completion

• Meets all productivity requirements

• Demonstrates team behavior and promotes a team-oriented environment

• Actively participates in continuous quality improvement

• Represents the organization professionally at all times

Position Requirements & Competencies:

• Associate's degree and five years' experience in a related field or equivalent combination of education and/or experience

• Works with minimal guidance and supervision

• CompTIA A+ or Microsoft Certified Technology Specialist (MCTS) certification preferred

• Familiar with common hardware and software used in an office environment

• Prioritizes tasks and manages time with strong multi-tasking skills

• Excellent judgment and decision-making skills

• Travel up to 25%

• Excellent oral and written communication skills

• Ability to multi-task under tight deadlines

• Strong communication skills and interpersonal skills

To apply via text, text 6341 to 334-518-4376.

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