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IS Support Specialist 2 (Alpharetta, GA)

Expired Job

Hyland Software Alpharetta , GA 30023

Posted 3 months ago


This role is responsible for being the primary point of contact for all technical requests from employees. They are also responsible for providing excellent customer service and maintaining a flexible and adaptive work style that allows them to resolve or appropriately escalate a broad range of technical issues.


  • Coordinate and Resolve work order requests related to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment

  • Troubleshoot and resolve hardware and software errors via phone, web, chat and in-person channels

  • Take ownership of assigned work and ensure all requests are resolved or escalated in a timely manner

  • Document detailed information regarding work order requests and their resolution

  • Coordinate vendor warranty registration, returns and repairs

  • Maintain inventory of all equipment, software and software licenses

  • Assist with annual software and hardware inventory audit

  • Provide regular process improvement change suggestions

  • Document internal procedures; contribute regularly to internal knowledge handbook

  • Provide regular process improvement change suggestions

  • Provide support to other team members


  • Associate's or Bachelor's Degree preferred and/or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

  • Experience as a Support Specialist

  • Proficient in Enterprise Software including, but not limited to, Microsoft Office, Microsoft Windows, Apple iOS, Android, Remote Access, Antivirus & Encryption

  • Required to complete vendor-specific certifications

  • Comfortable under high-stress and exhibits poise and focus

  • Organized and experienced at successfully multi-tasking

  • Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

  • Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

  • Strong collaborative skills, applied successfully within team as well as with other areas

  • Strong business and technology acumen

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IS Support Specialist 2 (Alpharetta, GA)

Expired Job

Hyland Software