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IS Support Specialist 2 (Alpharetta, GA)

Expired Job

Hyland Software Alpharetta , GA 30023

Posted 3 months ago

Overview

This role is responsible for being the primary point of contact for all technical requests from employees. They are also responsible for providing excellent customer service and maintaining a flexible and adaptive work style that allows them to resolve or appropriately escalate a broad range of technical issues.

Responsibilities

  • Coordinate and Resolve work order requests related to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment

  • Troubleshoot and resolve hardware and software errors via phone, web, chat and in-person channels

  • Take ownership of assigned work and ensure all requests are resolved or escalated in a timely manner

  • Document detailed information regarding work order requests and their resolution

  • Coordinate vendor warranty registration, returns and repairs

  • Maintain inventory of all equipment, software and software licenses

  • Assist with annual software and hardware inventory audit

  • Provide regular process improvement change suggestions

  • Document internal procedures; contribute regularly to internal knowledge handbook

  • Provide regular process improvement change suggestions

  • Provide support to other team members

Qualifications

  • Associate's or Bachelor's Degree preferred and/or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

  • Experience as a Support Specialist

  • Proficient in Enterprise Software including, but not limited to, Microsoft Office, Microsoft Windows, Apple iOS, Android, Remote Access, Antivirus & Encryption

  • Required to complete vendor-specific certifications

  • Comfortable under high-stress and exhibits poise and focus

  • Organized and experienced at successfully multi-tasking

  • Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

  • Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

  • Strong collaborative skills, applied successfully within team as well as with other areas

  • Strong business and technology acumen

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IS Support Specialist 2 (Alpharetta, GA)

Expired Job

Hyland Software