University Of Wisconsin-River Falls River Falls , WI 54022
The Enterprise Systems and Services (ESS) Endpoint Support team is responsible for providing a single point of contact support for a wide range of information technology services. UWRF defines endpoint services as campus owned computers and peripherals, software, hardware, television, computer labs, technology enhanced classrooms and access to campus specific information technology resources.
This is a highly responsible professional staff position providing daily delivery of customer focused Division of Technology Services (DoTS) technical support.
This position co-leads a team of student endpoint support staff and is responsible for endpoint operations. The scope of this position encompasses technical support for employees affiliated with the University of WisconsinRiver Falls and University owned computers and peripherals. This position works together with the other Endpoint Support Professional to support of all University owned endpoint devices. This role provides technical leadership and services to our customers with a focus on providing innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to the students, faculty, staff, and alumni of the university.