The IS Operator 2 initiates, monitors, and responds to application processes running on host systems as part of enterprise-class computer applications. Operates Computer and maintains Mainframe and computer interface systems, sets up, executes, and controls computer operations, and responds to Network Operation Center(NOC) support tickets. # Maintains departmental computer equipment and consults with Systems Administrators, Interface Programmers, FMOLHS Support Center, Application Vendors and Facilities Management to resolve issues.
The senior level position has advanced knowledge in the field, assumes a higher level of knowledge and mentors and trains staff members. # # Monitor large computer networks, Data Center Infrastructure, and servers for problems from a central location. Analyze problems, perform#troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution. Maintains Data Center access control and audit logging across all Health System data centers for team members and 3rdparty vendors without badge access.
Maintains visuals of remote Data Centers with the use of video technologies. Provides remote access to FMOLHS Data Centers for non-badged personnel via phone technology for those approved for entry. Monitor Network Operation Center(NOC) support tickets queue for both machine and user reported tickets.
Maintains and monitors mainframe applications to provide posting and timely reporting. Monitor interface engine to ensure processing of interface records. Works with Interface Programmers to resolve issues.
Monitors network for outages and contacts appropriate communication vendors and System Administrators for resolution. Monitors FMOLHS data centers for environmental conditions due to temperature fluctuations and engages local Facilities Management for assistance. # Minimum Requirements 3 years in computer operations. Vocational training may substitute for experience. Minimum Education High School or equivalent
Our Lady Of The Lake Regional Medical Center