IS HQ Service Desk Specialist

Turner Construction Company Dallas , TX 75201

Posted 1 week ago

Division:Headquarters

Project Location(s):Dallas, TX 75201 USA

Minimum Years Experience:Travel Involved:Job Type:RegularJob Classification:ExperiencedEducation:Job Family:Information ServicesCompensation:Salaried Non-Exempt

Position Description: Troubleshoot and resolve a range of technology related problems experienced by end users in utilization of IS hardware and software.

Essential Duties & Responsibilities:

  • Respond to incoming service calls and support requests via email submitted by internal and external users of Turner's IS systems, and resolve Tier I issues.

  • Escalate Tier II and above computer utilization issues for Turner's global user base.

  • Identify and report trends observed by the service desk for potential issues/risks to Turner's IS environment.

  • Document tickets and maintain IS knowledge base library.

  • Report and analyze service desk metrics.

  • Participate in the rollout of new systems to establish support procedures as it relates to the service desk

  • Train and mentor HQ Support Technicians, BU IS and end users.

  • Compose and publish knowledge based articles related to common issues observed by the service desk for user base and IS staff.

  • Contribute to continuous improvement efforts that foster customer service excellence for all of Turner's technology users.

  • Provide after-hours rotational support as the "on call" service desk specialist to Turner's end users.

Qualifications:

  • Bachelor's degree in computer science, computer information systems orrelated field and minimum of 1 year of work experience or an equivalent combination of education and experience.

  • Experience with troubleshooting and ticketing systems preferred

  • Customer service experience

  • Desktop\systems support experience preferred

  • Knowledge of Active Directory

  • Experience with Windows 7, Windows 8.1 and Windows 10

  • Knowledge of Microsoft operating system, Office 365, MS Exchange, and Microsoft Office applications

  • Experience with Office 2010/2013/2016 support

  • Knowledge of mobile device support

  • Understanding of malware/spyware/anti-virus software

  • Able to effectively operate in a multi-tasking environment

  • Possess strong interpersonal and communication skills in a professional and effective manner via phone and email

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is sometimes exposed to moving mechanical parts. The employee is occasionally exposed to airborne particles or caustic chemicals. The noise level in the work environment is usually moderate.

Turner is an Affirmative Action and Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

VEVRAA Federal Contractor


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Service Desk Analyst

Baylor Scott & White Health

Posted 6 days ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 The Clinical Service Desk Analyst, under general supervision, provides customer service support, via the telephone, to solve computer software questions and problems. The Clinical Service Desk Analyst diagnoses, troubleshoots, and valuates Tier 1 calls appropriately. The Clinical Service Desk Analyst identifies complex problems and knows when to escalate to the next appropriate Tier. The Clinical Service Desk Analyst position is 100% telephone support. The Clinical Service Desk Analyst receives all incoming calls and resolves routine problems, including computer software troubleshooting, MS Office, network printers, Outlook, and password access. The Clinical Service Desk Analyst logs all problem calls that need additional assistance and forwards them to the appropriate department. The Clinical Service Desk Analyst compiles monthly statistical reports. The ideal candidate for the Clinical Service Desk Analyst will respond to customer questions and problems in a timely and appropriate manner. The ideal candidate for the Clinical Service Desk Analyst will also keep customer informed on progress of problem resolution. * Location/Facility - Baylor Scott & White Health, Dallas For more information on the facility, please click our Locations link. * Specialty/Department/Practice - Information Technology/Clinical Service Desk * Shift/Schedule - Full-time, days * Benefits - Our competitive benefits package includes*: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 * Note: Benefits may vary based upon position type and/or level. Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling! * H.S Diploma/GED Equivalent * 2+ Years of Experience Baylor Scott & White Health Dallas TX

IS HQ Service Desk Specialist

Turner Construction Company