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IS Help Desk Technician - Data Center Operator

Expired Job

Lee Health Fort Myers , FL 33912

Posted 4 months ago

Lee Health is joined in health with our communitywe are here to be a trusted partner, empowering lives through care and compassion. Having a career with Lee Health offers valuable growth opportunities, market competitive compensation, and exceptional benefits that address your holistic health.

Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required. In addition, this person will also provide monitoring/scheduling services to all Lee Health Systems.

Additional Experience Requirements:

  • 1 year of previous Computer troubleshooting and support experience PREFERRED
  • Previous Customer Service experience REQUIRED
  • Previous Help Desk experience PREFERRED

Preferred Experience/Skills:

  • Mainframe skills in TSO and CA7 scheduling

Requirements:

Educational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/

Preferredand/orHigh School Diploma or EquivalentRequiredAdditional RequirementsMinimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college

Experience RequirementsMinimum Years RequiredArea of ExperienceRequired/

Preferredand/orNo Experience RequiredAdditional RequirementsKnowledge of basic computer skills and networking

State of Florida Licensure RequirementsLicensesRequired/

Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/

Preferredand/orMCSE (Microsoft Certified Solutions Expert)PreferredorMCSA (Microsoft Certified Solutions Associate)Preferred


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IS Help Desk Technician - Data Center Operator

Expired Job

Lee Health