IS Business Analyst II - Limited Term (Open)

Description

San Mateo County Health is seeking a well-qualified individual for the position of IS Business Analyst II-Limited Term, under general supervision, perform complex and technical systems maintenance, operational duties, and/or modification of application systems; serve as a liaison between system users and information technology staff, vendors, and service providers; provide technical and analytical support and training to system users; perform system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepare and distribute new procedures, training materials, and a variety of scheduled and ad-hoc reports; and performs related work as required.

The current vacancy is limited term in the Health IT Division. This position is located in San Mateo, CA, but may travel/drive throughout the County to perform duties of the job.

Primary responsibilities will include:

• Participate in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.

• Provide assistance as requested related to the use of department and/or program systems and software applications; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution.

• Participate in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.

• Coordinate and direct the work of software vendors to identify and resolve programming and other operational problems; coordinate the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.

• Provide or arrange for the training of staff on the information systems used by the department and/or program; request ad hoc reports.

• Develop and execute system test plans to ensure application performance conforms to specifications; modify technologies to correct errors and optimize system performance and cost-effectiveness.

• Stay abreast of current trends and developments in system applications and technologies; serve as a technical expert on assigned committees. Learn and apply emerging technologies, and perform duties in an efficient, organized, and timely manner.

• Prepare and track requests to information technology staff, vendors and/or service providers for routine system changes and reports.

Ideal candidatewill possess:

• A bachelor's degree from an accredited college or university with a major ininformation systems, Computer Science, or similar technical discipline, is preferred.

• At least three years of experience in system analysis and software configuration or development and support.

• Strong knowledge of business process analysis, requirements analysis, and software analysis and design.

• Project management experience.

• 1-2 years of experience performing application support in a health care setting, preferred but not required.

• Ability to analyze end-user technical requirements and recommend specific technical and/or workflow solutions to meet the need.

• Excellent trouble shooting skills.

• Knowledge of database and data dictionary concepts, database file structures and operating system interfaces.

• Use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review.

• Ability to work independently and set priorities.

• Three years of experience supporting a health wide system, electronic health record or case management system.

• Knowledge of principles and practices of leadership and mentoring.

• Excellent verbal and written communication skills with both technical and non-technical staff.

• Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Information for current County employees:Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

Qualifications

Knowledge of:

• Various information technology platforms and operating systems.

• Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.

• Principles of relational database management and systems integration analysis and programming.

• Principles and practices of programmatic analysis and report preparation.

• Information systems and data processing concepts.

• Principles and practices of contract and vendor relationship management.

• Modern office practices, methods, and computer equipment and applications related to the work.

• Record keeping principles and procedures.

• English usage, grammar, spelling, vocabulary, and punctuation.

• Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff.

• Principles and practices used in adapting information systems to business needs and communicating those needs to information systems professionals and vendors.

• Department and County systems, policies, programs, and practices related to information systems.

• The organization, operation, and functions of the department and County as necessary to assume assigned responsibilities and to determine appropriate point of escalation.

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Skill/Ability to:

• Learn department and County systems, policies, programs, and practices related to information systems.

• Provide technical and analytical support to users of department systems and applications.

• Learn to and communicate with department personnel to identify and translate information needs into system requirements.

• Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.

• Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations.

• Assist in developing materials and present effective training programs; train users in the assigned application systems.

• Evaluate the effectiveness of newly developed systems and/or applications.

• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.

• Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials.

• Organize work, set priorities, and meet critical deadlines.

• Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility.

• Establish and maintain a variety of filing, record keeping, and tracking systems.

• Operate modern office equipment including computer equipment and specialized software applications programs.

• Communicate effectively, orally and in writing, with both technical and non-technical personnel.

• Establish and maintain effective working relationships with those contacted in the course of the work.

• Communicate with department personnel to identify and translate information needs into system requirements.

• Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.

• Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.

• Research, develop, and recommend cost-effective technical system improvements.

• Develop and implement comprehensive computer operations-related projects and training programs.

• Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement.

• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

Experience: IS Business Analyst II: Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.

Environmental Elements

Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support.

Application/Examination

If you are interested in being considered for this limited term position the following items must be submitted via e-mail:

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)

• Portfolio of recent projects managed including scope, outcomes, and role

• Resume

Supplemental Questions:

• Describe in detail how your education and work experience qualify you for the IS Business Analyst II position. Be specific about where the experience was acquired. What were the duties and responsibilities performed? How long did you work in that capacity? Additionally, include any relevant certifications attained, trainings, or classes attended that prepared you for this position.

• Describe your application configuration experience. As part of your response, provide an examplethat illustrates your experience with the software development life cycle processes. Explain your ability to communicate with technical and non-technical stakeholders throughout the software development cycle starting from gathering and validating requirements to training end-users on the use of the software system you configured.

• Describe your experience explaining or relaying technical problems/information to non-technical staff. Be specific and include the challenges you have encountered and the methods/techniques you have used to overcome those challenges.

Please include the words "IS Business Analyst II- Limited TermPosition" in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:

Melissa Sheehan, Health Information Systems and Technology Manager

msheehan@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions, portfolio of recent projects and a resume) will not be considered.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.