Performs technical duties required to provide information technology hardware and software maintenance and support for mobile data computers, communications equipment, and other vehicle components for the Information Technology Division of the Metropolitan Nashville Police Department (MNPD).
Performs installation, troubleshooting and maintenance of mobile data computers, mobile printers, and vehicle routers.
Provides support, training, troubleshooting, and installation for MDC related software and computer programing.
Performs exceptional and timely customer support with the emphasis on minimizing Officers time out-of-service.
Acts as liaison between users, IT staff, other Metro agencies, and vendors as appropriate to determine and resolve problems received from clients.
Develops and constantly updates accurate technical installation, support, and troubleshooting documentation.
Participates in the installation, troubleshooting and maintenance of mounting hardware and equipment in departmental vehicles.
Performs duties related to operations monitoring of systems and servers when needed.
Operates, troubleshoots, maintains, and cleans vehicle garage systems and equipment.
Conducts routine maintenance checks of information technology systems, notifies appropriate personnel, and coordinate repair schedule with vendor.
Performs other duties as required.
High School Diploma and two (2) years of job-related experience.
Associate's Degree in a related field and one (1) year of job-related experience.
Valid Drive License
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. S094-1078, All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
Experience troubleshooting and supporting laptops, tablets, and printers.
Experience with vehicle electronics wiring and troubleshooting.
Experience with vehicle garage roles and procedures.
Experience working with Microsoft Office Suite.
Knowledge of mobile data computers, vehicle routers, and mobile printers.
Knowledge of vehicle electronics and wiring.
Knowledge of the principles and practices of customer service.
Ability to install and maintain information technology systems and software.
Ability to read and understand technical manuals.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA accommodation for the recruitment process should be directed to Human Resources at 615-862-6640.
Metropolitan Government Of Nashville & Davidson County