IS Analyst

Job Title: IS Analyst

Company: Aisin World Corp of America

Department: DX / Infrastructure & Security

Location: Seymour, IN

Position Responsibilities

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

• Adhere to company IT processes and security

• Contribute to the creation and maintenance of End User Services (EUS) related (e.g. Process, Policy, etc.) documentation.

• Perform tasks according to existing endpoint support related documentation.

• Perform tasks according to existing client related process documentation.

• Perform tasks related to maintaining endpoint applications (e.g. Anti-virus, Word, Excel, etc.)

• Provide desktop/desk side support in line with business applications and processes.

• Troubleshoot and resolve endpoint issues up to and including data-link layer of the OSI model.

• Troubleshoot and resolve printer issues for end users.

• Troubleshoot and escalate user endpoint issues to the IS Analyst III when necessary.

• Ensure appropriate Endpoint configuration backups occur as required.

• Build desktop and mobile devices according to company requirements using existing tools, images, etc.

• Provide technology support for conferencing tools and ensure the ready availability of meeting room resources such as presentation software and audiovisual systems.

• Assist with hardware and software inventory tasks.

• Other tasks and duties as assigned.

Required Skills and Abilities

Essential Skills and Experience:

• Ability to effectively support Windows 10\11 OS, Office 365 apps, Lenovo PCs, and Apple iPhones.

• User and computer object MACDs in Active Directory and O365 Tenant

• Basic knowledge of IT infrastructure.

• Basic knowledge of Microsoft Office 365, endpoint technologies & related end user productivity tools.

• Effective problem solving and quick resolution of Endpoint issues.

• Self-starter who can execute tasks with minimal oversight.

• Well-organized and able to prioritize tasks, projects, etc. to maintain a high productivity level.

• Ability to interact with users directly and participate in problem solving discussions.

• Ability to review and execute instructions from complex technical documents.

Beneficial Skills and Experience

• Help Desk operations and ticket management. InvGate Help Desk Application knowledge is a plus.

• Basic knowledge of networking, WAN, server, etc. components a plus.

• Knowledge of automotive manufacturing IT equipment (e.g. Scan guns) a plus

Education/Training/Certifications

• Bachelor's degree in IT related field is desired. Equivalent experience will be considered.

• At least one relevant technology (e.g. Microsoft, ITIL, CompTIA+, etc.) specific certifications desired.