Aisin World Corp Of America Seymour , IN 47274
Posted 2 months ago
Job Title: IS Analyst
Company: Aisin World Corp of America
Department: DX / Infrastructure & Security
Location: Seymour, IN
Position Responsibilities
The incumbent is expected to perform the following functions that the company has determined are essential to this position:
Adhere to company IT processes and security
Contribute to the creation and maintenance of End User Services (EUS) related (e.g. Process, Policy, etc.) documentation.
Perform tasks according to existing endpoint support related documentation.
Perform tasks according to existing client related process documentation.
Perform tasks related to maintaining endpoint applications (e.g. Anti-virus, Word, Excel, etc.)
Provide desktop/desk side support in line with business applications and processes.
Troubleshoot and resolve endpoint issues up to and including data-link layer of the OSI model.
Troubleshoot and resolve printer issues for end users.
Troubleshoot and escalate user endpoint issues to the IS Analyst III when necessary.
Ensure appropriate Endpoint configuration backups occur as required.
Build desktop and mobile devices according to company requirements using existing tools, images, etc.
Provide technology support for conferencing tools and ensure the ready availability of meeting room resources such as presentation software and audiovisual systems.
Assist with hardware and software inventory tasks.
Other tasks and duties as assigned.
Required Skills and Abilities
Essential Skills and Experience:
Ability to effectively support Windows 10\11 OS, Office 365 apps, Lenovo PCs, and Apple iPhones.
User and computer object MACDs in Active Directory and O365 Tenant
Basic knowledge of IT infrastructure.
Basic knowledge of Microsoft Office 365, endpoint technologies & related end user productivity tools.
Effective problem solving and quick resolution of Endpoint issues.
Self-starter who can execute tasks with minimal oversight.
Well-organized and able to prioritize tasks, projects, etc. to maintain a high productivity level.
Ability to interact with users directly and participate in problem solving discussions.
Ability to review and execute instructions from complex technical documents.
Beneficial Skills and Experience
Help Desk operations and ticket management. InvGate Help Desk Application knowledge is a plus.
Basic knowledge of networking, WAN, server, etc. components a plus.
Knowledge of automotive manufacturing IT equipment (e.g. Scan guns) a plus
Education/Training/Certifications
Bachelor's degree in IT related field is desired. Equivalent experience will be considered.
At least one relevant technology (e.g. Microsoft, ITIL, CompTIA+, etc.) specific certifications desired.
Aisin World Corp Of America