IRM Developer Sys Analyst IV

This is a technical position on the Department of Family and Protective Services (DFPS) Information Technology Services (ITS) DevOps team. The Systems Analyst IV position works in the coordination of release activities and the administration of the Salesforce organization. These tasks include Salesforce administration, release management, change management, and user management.

The Systems Analyst IV position works directly with other DevOps team members, and collaborates closely with all stakeholders including project managers, testing teams, Salesforce developers, Salesforce architects, and management to coordinate the on-time and quality release of software to production. The Systems Analyst IV position will work closely with systems and processes around Salesforce, managing users directly in Salesforce, coordinating deployments and changes in Salesforce, working directly with stakeholders, users, and vendors to provide support in Salesforce, and will document all changes and processes related to Salesforce.

The applicant should have effective communication and collaboration skills. In addition, they should be comfortable communicating in different formats including written, spoken, and presentations. The applicant should also have a technical understanding and prior experience working in a software development setting. This position works with minimal supervision and reports to the DevOps Manager.

Essential Job Functions:

• Communicating changes to all involved stakeholders in the SDLC

• Ensuring all lead-up tasks to deployments and post-deployment are verified and completed

• Performing source code management in multiple environments and systems

• Administrating the developer test environments on Linux, Unix, and Windows Server

• Supporting and assisting developers with Salesforce and MuleSoft questions

• Utilizing monitoring, automation, and SDLC-management tools to ensure applications are functional

• Working to contribute to and develop automated systems and continuous improvement in Salesforce

• Assisting with cross-training team members

• Staying up to date on technologies such as: Salesforce, MuleSoft, Jenkins, Ansible, ; Atlassian Suite: Jira Software, BitBucket (Git)

• Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned

Knowledge Skills Abilities:

• Knowledge of general processes and workflows for enterprise IT operations and DevOps

• Knowledge of working in a software development setting, or closely related field

• Knowledge of Salesforce systems and organizations

• Knowledge of working with MuleSoft

• Skilled in understanding of Salesforce administration, processes, and workflows

• Skilled in managing Salesforce users, profiles, licenses, and overall permission management

• Skilled in working with common software development patterns in Salesforce

• Skilled in managing Salesforce administration tasks manually and through automating

• Skilled in working with Salesforce developers and architects

• Skilled in working directly with Salesforce vendors for license renewals

• Skilled in locating relevant information for solving problems

• Skilled in time management with a high attention to detail

• Skilled in effective written and verbal communication

• Skilled in independently managing multiple activities and tasks simultaneously

• Skilled in using Microsoft Suite including Outlook, Word, Excel, Teams, SharePoint

• Ability to analyze systems, processes, and procedures to revise and document standards as needed

• Ability to establish and maintain positive working relationships at all levels of the organization

• Ability to receive and respond positively to constructive feedback

• Ability to work on-call as needed in a 24/7 work environment

Registration or Licensure Requirements:

N/A Initial Selection Criteria:

Graduation from an accredited College or University with a degree in computer science or a related field. Work experience may be substituted for education on a year-for-year basis. Additional Information:

Work outside of regular hours, including occasional weekends, may be required. Applicants selected for interview may be required to complete a written exercise to demonstrate knowledge, skills, and abilities.

Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.

• Texas Administrative Code (TAC 206 and 213) requires state agencies to ensure all Electronic Information Resources (EIR) follow accessibility standards. Staff may be required to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. MOS Code:

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 25B, IT, 275, 0662, 3D1X1. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.