Citigroup Inc. Miami , FL 33196
Primary Location: United States,Florida,Miami
Education: Bachelor's Degree
Job Function: Compliance and Control
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 18061830
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Unit is responsible for supporting the Anti-Money Laundering/Know Your Client (AML/KYC) functions within the IPB U.S. business in accordance with global and internal guidelines
The KYC Checker Supervisor position is responsible for the supervision and coverage of a team of KYC Checkers in CBSU. KYC Checkers are responsible for verifying and validating KYC Profiles/ records for IPB U.S. clients at onboarding and during scheduled and unscheduled maintenance of such records, such as Periodic Reviews. Review and approval of KYC records must be performed and completed per IPB US AML procedures.
This position must properly respond to requests for verification and approval of Customer's Risk Profile, AAMs, and Periodic Reviews in a timely manner and according to current AML/KYC/CIP policies and processes. This position will under no circumstances assist clients directly.
Supervise all aspects related to the staff under management ensuring that goals for the team are met or exceeded.
Ensure proper capacity planning and staffing to guarantee compliance with service levels and guarantee timeliness and quality.
Coach direct reports and staff in general on business policies, procedures, and best practices to drive effective performance aligned with Citi policies and IPB U.S. AML procedures.
Define clear goals, prepare and deliver performance appraisals, job descriptions and participate in salary forecasting.
Develop key performance indicators and means to monitor team performance through metrics and objective statistical measures.
Drive analyst periodic performance process to maximize talent skills utilization and conduct employee development initiatives.
Act over feedback provided for rejected cases and case resulted with lower quality to reduce future failures or observations for cases managed by the supervised team.
Maintain guidance documentation for processes owned by the team, including updating material as necessary, obtaining required approvals, safekeeping of those updates, and delivery of corresponding communications.
Coordinate all activities related to improve overall employee satisfaction within the unit.
Ensure proper training of team members in bank regulations and operational procedures.
Identify, implement and manage individual and team quality and productivity improvement measurements and activities.
Manage complex and conflicting cases and priorities to deliver desired results.
Maintain a controlled and motivating operating environment ensuring that potential risks are mitigated with the implementation of relevant and effective controls.
Respond to MCA, Compliance testing, and Audit reviews to support an effective assessment and design potential corrective actions for vetted recommendations.
Manage constructive interaction with IPB Management, BUCOs, Financial Professionals, CBSU analysts, and other staff members, as needed, in support of AML/KYC activities.
Work with Management to identify and execute process improvement opportunities to align with Business objectives.
Assist on the definition, negotiation, and implementation of service standards, SLAs, processes, procedures, controls and metrics for the supervised team
Escalate any issues or identified discrepancies encountered throughout analysis and review support offered by the supervised team.
Accomplish assigned tasks (including time sensitive tasks) within defined targets and adapt to changing priorities
5-10 years of Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions.
Strong time management, analytical, and problem solving skills.
Strong sales and influencing skills; ability to build support and consensus.
Proven success in a client-focused environment and with process improvement projects.
Bachelor of Arts or equivalent experience. Master's preferred.
Highly effective verbal and written communications skills.
Proficient Microsoft Office user (i.e. Excel, Power Point)
Understanding of Bank's policies and procedures.
High level of energy and enthusiasm.
Strong commitment to the business and team.
Bilingual English and Spanish; Portuguese a plus.
Ability to multi-task and work in a fast-paced environment with limited supervision.
Ability to report to Senior Management levels.