Investigator Supervisor - SES - 60046185 - ESS Opbi Benefit Investigations Program

Florida Department Of Transportation Jacksonville , FL 32277

Posted 2 months ago

Requisition No: 223581

Agency: Children and Families

Working Title: INVESTIGATOR SUPERVISOR - SES - 60046185 - ESS OPBI Benefit Investigations Program

Position Number: 60046185

Salary: Minimum annual starting salary $40,948.18

Posting Closing Date: 09/07/2020

The Florida Department of Children and Families (DCF) is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, child care providers, human trafficking and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.


Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application Candidate Profile.

  • The information must be disclosed on the State of Florida Candidate Profile even if you are attaching a resume.*

INVESTIGATOR SUPERVISOR - SES - 60046185 - ESS OPBI Benefit Investigations Program

This is a professional position responsible for supervising employees of the Office of Public Benefits Integrity (OPBI), Public Benefits Investigations (BI) Program, requiring a detailed knowledge of the public benefit eligibility process and procedures for Public Assistance programs.

This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

Duties include assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse. Incumbant is qualified to have specified personal information exempt from public record inspection per Florida Statute 119.071(4)(d).

Incumbent is a member of the DCF DSNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours a day.


Leadership Duties:

The incumbent spends the majority of their time leading, communicating with, motivating, training, and evaluating employees, planning and directing their work. Incumbent has the authority to hire, transfer, suspend, terminate, promote, or discipline subordinates.

  • Oversees direct reports responsible for investigations, which includes identity theft, in a manner that best safeguards the integrity of public assistance benefits by preventing, detecting, and deterring waste, fraud, and abuse pursuant to Chapter 409, 414, and 445, Florida Statutes.

  • Makes daily work assignments.

  • Communicates with staff regarding their job responsibilities and expected levels of performance.

  • Reviews and monitors investigator work product and conducts case monitoring in accordance with program requirements to ensure proper administration of policies and procedures.

  • Ensures investigations are completed within designated time standards and in accordance with rules, regulations, statutes, policies and procedures.

  • Ensures that individuals meet or exceed investigative goals in accordance with program requirements.

  • Assists staff in developing and implementing corrective action plans and follows up as necessary. Ensures identified errors are corrected timely and accurately.

  • Provides policy clarification, technical assistance and training to employees.

  • Reviews and oversees fraud referrals for accuracy and correctness.

  • Develops or uses tracking systems to monitor investigative workload.

  • Effectively manages resources to maximize staff productivity and efficiency.

  • Directs and/or conducts sensitive and confidential and/or advanced investigations of potential public assistance fraud

Administrative Duties:

  • Acts as liaison and maintains effective working relationship with work partners to include those internal and external to DCF and OPBI.

  • Evaluates and properly documents the performance of field investigators and clerical staff and conducts regular formal and informal performance counseling sessions.

  • Efficiently manages state resources assigned to their area of responsibility.

  • Ensures that personnel, fiscal, administrative rules, regulations, and operating procedures are followed.

  • Coordinates with other agencies and law enforcement on investigations as appropriate.

  • Collects data regarding fraud prevention/savings on a daily basis for proper documentation.

  • Resolves issues from internal and external customers.


  • Incumbent must have a detailed knowledge of the eligibility process and procedures for Public Assistance programs, and maintains proficiency in these areas.

  • Successfully completes all required training and monitors current fraud trends.

  • Effectively utilizes public, private, and confidential data systems in conducting investigations.

  • Provides training related to fraud prevention methods to investigators as appropriate.

Performs other duties as required.


  • Detailed knowledge of the public assistance eligibility process and procedures for Public Assistance programs and have expertise in the use of the eligibility computer system.

  • Detailed knowledge of the computer systems associated with the Office of Public Benefits Integrity and use those systems with proficiency.

  • Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating staff and new anti-fraud initiatives.

  • Knowledge of investigative techniques relating to public benefits eligibility and eliminating waste, fraud, and abuse.

  • Knowledge of federal disaster policies, DCF OPBI and public assistance program policies, Florida Statutes, and applicable Code of Federal Regulations that pertain to public assistance programs.

  • Knowledge of administrative and criminal procedures relating to relevant state statutes and program Federal Code of Regulations.

  • Ability to communicate effectively, orally and in writing, and the ability to prepare case notes/reports.

  • Ability to lead, supervise and manage people, and promote positive work environment.

  • Ability to testify effectively as a Subject Matter Expert in their area at applicable Administrative Hearings and Criminal Proceedings.

  • Ability to establish and maintain effective working relationships with internal and external customers.

  • Ability to deal with the public in a tactful, courteous and effective manner.

  • Ability to manage responsibilities and assist others effectively in high stress situations for extended periods of time.

  • Ability to analyze problems comprehensively and recommend solutions /change(s) quickly and effectively.

  • Ability to demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action.

  • Ability to be flexible and prioritize workloads.

  • Ability to educate and train staff using effective instructional methods and training techniques.

  • Ability to listen effectively; uses active listening skills.

  • Ability to actively seek ways to help people; service orientation mindset

  • Ability to maintain strict confidentiality.


Must be a current or former Florida Department of Children and Families employee at an ESSII Level or above.

Have a valid State of Florida drivers license.


Three or more years of experience working with the FLORIDA system

Three or more years of experience working with ESS Policy

Previous supervisory experience with minimum of one year


US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Jacksonville

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Investigator Supervisor - SES - 60046185 - ESS Opbi Benefit Investigations Program

Florida Department Of Transportation