Intranet Content Coordinator (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

General Description:

This Intranet Content Coordinator is responsible for continuous improvement of our current intranet, HK Today, and collaborating on the execution of a new intranet for the firm. HK Today content owners require assistance maintaining and updating their content, including receiving advice on ways to improve and streamline existing text, images and layouts. The Intranet Content Coordinator will work closely with the Senior Manager to engage stakeholders from all business services and practices within the Firm and to help those stakeholders improve the user experience and findability of information in their area(s) of business within the context of the intranet.

Key Responsibilities and Essential Job Functions:

• Assisting practice and business service department leads with the discovery of optimal resources for sharing essential work tools and information/communications

• Collaborating with IT, Marketing, HR, Recruiting and other groups and practices to ensure the accuracy of information presented on the intranet

• Executing web page updates and creating new web pages

• Creating and maintaining data sources (SharePoint Lists, web parts, document libraries, etc.)

• Note-taking and reporting/relaying information to management

• Guiding and training advanced users or content authors in performing basic tasks in SharePoint and other content management platforms

• Testing pages and content in a UAT/Beta environment

• Special project and duties as assigned

Required Skills:

• Training/knowledge-sharing skills, including the ability to lead online learning sessions and provide guidance to users looking to co-manage their intranet content

• Superior verbal and written English language skills with regard to grammar, spelling and style

• Ability to summarize and condense complex information for the web

• Exceptional follow-up and organizational skills

• The ability to manage multiple collaborations simultaneously

Required Qualifications & Education:

• Bachelor's Degree.

• 3-5 years of experience in web production

• 5 years of experience in professional services

• Image creation and manipulation tools such as SnagIt, Photoshop and Illustrator

• Knowledge of HTML and CSS

• Ability to handle sensitive and confidential situations with discretion and diplomacy

• Ability to analyze and understand existing content and identify ways to optimize for clarity, brevity and focus, keeping in mind the internal, multi-cultural audience target.

• Knowledge of SharePoint, SharePoint Online, MS Teams and related web technologies.

• A Bachelor's or Master's degree in Computer Science, Sociology, Marketing, Communications or Instructional Design.

Preferred Qualifications & Education:

• Experience generating, analyzing and summarizing web metrics reports

• Experience using SharePoint lists with various views, or similar tools

• Knowledge of ServiceNow digital platforms and products

• A strong interest in optimizing web content for user productivity

• Designing instructional materials for video, audio, including related visualizations

• Experience using Microsoft Teams and related assets

• Experience managing video content within Microsoft Stream

• Knowledge of video editing software such as Camtasia

• Microsoft Power Platform knowledge or an interest in mastering, especially: Power BI, Power Apps and AI Builder

• Spanish language skills

Physical Requirements:

• Ability to sit or stand for extended periods of time

• Moderate or advanced keyboard usage

This position may be filled in New York. In accordance with the New York State Pay Transparency Law and New York City Human Rights Law, the pay range for this position in New York State is $28.10 - $50.60/hr and in New York City is $33.80-$50.60/hr,.These ranges are specific to these locations and may not be applicable to other locations. An individual's actual compensation will depend on the individual's qualifications and experience.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

Benefits may vary by position and office.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.